Reviewed : 10/22/2025

Comment : Called about a Ford Escape with 38,000 miles that was on the website. Was given an appointment to come look at it and was told I would get a 360 video sent to my email. Did not get it and all off a sudden the car was not available on the website. I called and was told that they were still getting info on it. A couple hours later I called and was told there was a new sales person on it and the manager would call me and send me a 360 video soon. When the Manager called me he said that they just got that car in and proceeded to tell me about an Escape with 101,000 miles on it. I told him that is the wrong car. He asked which one I was talking about and immediately told me the car was sold last week. This car was on the website and even said it was marked down 100 dollars from the day before, What a way to waste my time and I felt like this was a bait and switch. They had to know earlier they messed up and the car was not there. I would have really been mad if I drove the hour there. I will never buy from this lying dealership.

Reviewed : 10/22/2025

Comment : I had a great experience at Koch 33 Volkswagen Mazda in Easton, PA. My salesperson, Jonathan Cofre, was outstanding, very transparent, honest, communicative, and hardworking. He was patient and friendly with me and my family as we explored the 2024 VW Atlas SEL Peak Edition. We drove up twice after work, over an hour each way, and every time the car was freshly washed and ready for a test drive.

When I had concerns, Jonathan immediately addressed them with his manager and the body shop, which made me feel comfortable moving forward. His managers, Ted and Rich, as well as John in Finance, were also excellent to work with, pleasant, professional, and honest when it came to the deal and paperwork.

Jonathan even stayed very late after the deal, close to 10 p.m., to make sure we transferred everything out of our old car and left safely. The dealership itself was clean, welcoming, and family-friendly with a play area for kids. Overall, I felt very well taken care of.

Thank you, Jonathan, for welcoming us to the VW family. Excited for the many miles ahead.

Reviewed : 10/21/2025

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Reviewed : 10/09/2025

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Reviewed : 10/08/2025

Comment : We ended up going on a busy Saturday but still had great service. Juan was very helpful and attentive while we were there. He was very knowledgeable about the vehicle. We ended up purchasing the VW Atlas cross over. I love it!

Reviewed : 10/01/2025

Comment : Horrible experience when looking at used car. After searching online and finding a car I liked at Koch VW I inquired from 4.5 hours away. They were very quick to respond and got the ball rolling, almost too quickly and too pushy in my opinion. Texts, calls, emails.

I put a deposit on the car and they told me they could only hold it for 3 days and wanted to get it sold by the end of the month so I had to move quick, or they wouldn't hold it.

After finding out, myself, from another websites pictures of the car, the inside door panels were coming apart, I questioned the salesman as to why that wasn't pictured on their online posting. He said he was not aware of that and promptly send me more interior pictures of any defect. Very nice. BUT I was very clear that I didn't want to drive 9 hours and find any more surprises. He and his manager both said I'm buying the car "as is". I understand that but also didn't want any more surprises and wanted full discloser on the condition of the car. I was clear about this and they had nothing further to disclose. So I drove 4.5 hours to test drive and hopefully purchase the car.

Upon arriving and within 1 min of looking over the car, the salesman told me the rear blinker wasn't working and the serpentine belt would not pass inspection "as is" and that I needed to sign a piece of paper acknowledging that I was made aware of this and that I was taking the car "as is". Obviously I was fuming mad about this. This is exactly the information that should have been disclosed before I spent a day missing work and driving 9 hours round trip. Beyond that there were other items about the car that would have been nice to know ahead of time. I test drove the car and there were just too many other minor and potentially major issues with the car.

I told the salesman I was not taking the car, very unhappy with this poor business tactic etc. He asked me "would you have preferred if I lied to you and not told you about these issues". No joke. Can't believe this is how they treat potential customers - Here take this car that is not street legal and might have the main belt break on your 4.5 hour journey home - can't understate how horrible this experience was and how "used car salesman" it felt. Never experienced this lack of professionalism in my life.

Reviewed : 09/30/2025

Comment : Amazing experience with Seo Jung! Made the whole car buying experience easy. I appreciate everything he and everyone else did and it didn’t hurt he has a good sense of humor, laughed through the whole process! Thanks again Seo and team!

Reviewed : 09/20/2025

Comment : My experience at the Koch 33 VW dealership was a smooth ride from beginning to end The salesperson Jonathan was kind and very compassionate about getting me car I wanted with the help the whole sales department and general manager , the experience was flawless. I would highly recommend this dealership as a safe, Realiable dealership to purchase a vechile

Dr Barbara Saracino

Reviewed : 09/04/2025

Comment : A recent series of interactions with Koch VW has left me disillusioned and disappointed.

First, I received a number of unsolicited texts and emails asking if I wanted to sell my 2015 EOS to Koch. These were quite annoying and finally forced me to reply with a sarcastically toned reply, "you can have my EOS when you pry my cold dead hands off the steering wheel." While the reply was somewhat discourteous, I received a rather snippy reply in return from a Koch associate, stating, "a simple 'no' would have been sufficient." I'm sorry, but no, it is not. I don't appreciate receiving numerous unsolicited offers.

Next, an associate contacted me to let me know my vehicle was due for the 55,000 service. When I asked what specific tasks were part of the service, they told me they did not know but would find out and get back to me. This lack of knowledge is inexcusable.

Thirdly, the associate never called me back.

Finally, after a starting problem, I brought the vehicle to you to have the starter replaced. It was a bit annoying to have to pay a diagnostic fee, but I understood that. However, the final price, over $1700, I consider exorbitant. I do understand you are a business and your fees must cover payroll, lease, and other expenses and fees are set accordingly. It is your business and you make those decisions. I, as a consumer, must also decide whether to utilize your services. I simply do not see the value for the fees you charge. Finally, I was charged a few dollars for mats and another incidental item. Though the amount is trivial, this "nickel and dime" charging is just irritating.

Reviewed : 09/02/2025

Comment : I have been a faithful Mazda owner for decades. Anyone that wanted to listen knew of our 25 year old car that would not die. We traded that car in on August 23, 2025 for a new Mazda CX-30. This should be a time of excitement but it has been very disappointing and has left me concerned for my safety. Starting on day one there has been a string of electrical problems. Navigation, phone, radio, domelight and brake lights. The brake lights do not always work. I have parked it and will not drive this car. I am concerned what is next to go. I want Mazda to make this right and take back this hazardous vehicle.