Reviewed : 08/21/2025

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Reviewed : 08/20/2025

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Reviewed : 08/19/2025

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Reviewed : 08/18/2025

Comment : Really odd day. We took our car to get its undercoat done, that we paid for when I bought it. They quoted it would be done at 2 PM. Gave us this loaner, a nice fun F150 we named Darth Vader. At 2, we were informed they forgot to take R2 in for his appointment. So they sent us home in Darth. We were told they’d drive our car to us and make the swap back, but didn’t claritfy when. I called twice to try to get better details. First call, no response. Second call, someone did talk to me. They then acted like nobody said they’d drive to us. But after getting my frustration for a bit, a guy did offer to make the drive to make the swap. I did get R2 back about 10 minutes ago. Long frustrating experience and I now have a very unfavorable opinion on Wiscasset Ford that I never thought I’d say.

Reviewed : 08/09/2025

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Reviewed : 08/04/2025

Comment : We had a good experience purchasing our Ford F150 from Wiscasset Ford. We found Wiscasset Ford to be competively priced with great customer service.

Reviewed : 07/31/2025

Comment : Matt my guy down at the service dept. And his group of technicians helped take care of my cars recall. They are always fast and never had an issue having to go back to get anything fixed. I recommend these guys never had an issue, and they inspected my vehicle at a great price. Come on and don't be worried they got your back.

Reviewed : 07/24/2025

Comment : The buying/trade-in process was straight forward - no games. Jeff Allen was fantastic!

Reviewed : 07/21/2025

Comment : The one in04578 is and have always an A from me I have always earned an A from me. And I have been a customer for years and will always bea customer.

Reviewed : 07/10/2025

Comment : The Customer Service at Wiscassett Ford was awful. GO ANYWHERE ELSE! I brought my Ford Edge in for three things; the AC wasn't cold, the brakes felt soft/squishy and a tune up.
Fortunately I had a coupon for the tune up or I would have gone elsewhere for that, their prices are outrageous.
I got a call that my car was ready, the tune up was done. I asked about the AC and he said they had to add freon. I asked about the brakes, he said they topped off the brake fluid. He said they did a brake inspection and the results were in a text they would send. So fine, I checked the text. To my surprise it said my brake pads were quite worn and needed to be replaced. THEY SENT THIS TO ME IN AN AFTER JOB TEXT. No phone call, just a text. Then, the cherry on the cake, in that same text, they tell me the bearings in my driveshaft are shot and I need a new driveshaft at an $1,800 cost. THIS IS IN A TEXT! No phone call, no heads up, not even MENTIONED during the "your car is ready" call. WHAT TERRIBLE CUSTOMER SERVICE! On top of that, if I were this guy's boss I would fire him for not getting more business. If they had told me my breaks needed repair I probably would have had it done. The driveshaft I'll need a second opinion, but I would have looked to them for an intermediate solution. The nail in the coffin? It cost me $280 for them to add freon to the AC. They said it was due to a diagnostic, ie: hooking it up to a meter. Give me a break.
Goodby Wiscasset Ford.