Reviewed : 08/23/2025

Comment : Westlake independent always does quality service work on my Toyota. What I love about them is they know exactly what needs to be done right away, what can wait till next time and then lets me know the fixes that we’ll keep checking on for further in the future. Helps me budget for car repairs. They show pictures and everything! I always know I’m getting really good value for my dollar with them. Norman and Bruce are always so great! And the people in the office are super helpful with the arranging payment and pick up. Love this place!

Reviewed : 08/15/2025

Comment : Great job

Reviewed : 07/30/2025

Comment : Always knowledgeable! Harder to get an appointment than it used to be, but I suppose when word gets out about the quality of workmanship, that’s going to happen.

Reviewed : 07/17/2025

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Reviewed : 07/17/2025

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Reviewed : 07/17/2025

Comment : Norman, Norman, Norman, in a rush battery died, close to closing and such a generous kind man, said he’s replaced my battery quickly and be on my way. Thank you for taking such great and efficient care of my son and I.

Reviewed : 07/08/2025

Comment : ⭐⭐⭐⭐⭐

I want to sincerely thank Westlake Independent Automotive for not just taking care of my car—but for truly caring about me and my family.

Last week, my check engine light started flashing, a clear sign something serious was wrong. I instinctively had it towed to Swickard Honda, not realizing the mistake I was making. It was nearly impossible to get a hold of a service advisor, and the information I received was confusing at best and misleading at worst. I was told my car would be tied up for two weeks, repairs would cost over $7,300, parts were unavailable, and no loaner car was offered, even for that long of a wait.

Thankfully, I trusted my gut and called AAA, who towed my car to Westlake Independent Automotive, a shop I’ve trusted with three different vehicles dating back to the late 90s.

The difference was night and day.

Westlake reviewed the bloated estimate from Swickard and immediately reassured me that things didn’t add up. They were right. Not only did they fix the issue in just three business days, but they also performed additional needed maintenance, and the total cost came in thousands less. They even provided me with a loaner vehicle, saving me hundreds on a rental and making my life a lot easier during the process.

They communicated clearly and proactively throughout the entire repair. I never had to chase them for updates. Most importantly, they made it clear that they cared - not just about fixing a car, but about taking care of a person and a family that relies on that car.

It’s rare to find that level of integrity, service, and personal care. Westlake Independent Automotive has earned my trust once again, and I can’t thank them enough.

Reviewed : 07/03/2025

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Reviewed : 06/14/2025

Comment : Very thorough and considerate people. Would definitely recommend !

Reviewed : 06/14/2025

Comment : We have been taking our cars there for years. They are always professional and helpful in addressing routine maintenance and larger car issues that come with owning older vehicles. I know my cars are well maintained, no short cuts. Norman has been amazing and patient when we come with questions about odd noises or other quirky issues. I highly recommend this shop for your family.