Reviewed : 05/02/2026

Comment : I brought my wife?s 2021 Kia Telluride (80k miles) to West Automotive for a routine transmission drain and fill. What followed was one of the most frustrating auto repair experiences I?ve had in 20+ years of car ownership.

Hidden Evaluation Fee: I was not informed upfront that the ?Certi-Care Transmission Evaluation? fee would not be credited toward the cost of the service I was having performed. In my experience across many shops over two decades, evaluation fees are routinely credited when work is done. This was not disclosed before I approved the service ? I only found out at pickup. I?ve since seen other reviewers here report the exact same surprise.

Post-Service Performance Got Worse: After the drain and fill, the car shifted significantly rougher across all gears ? worse than when I brought it in. Before the service, the concern was isolated to shifts between 3rd and 4th. This is an objective, verifiable change in vehicle behavior following their work.

Fluid Level Check Procedure: The 2021 Kia Telluride has a specific OEM procedure for verifying transmission fluid level ? it requires the fluid to be checked at a precise operating temperature range with the fill plug removed to confirm proper flow. This is not a standard check. When I raised concerns about whether this procedure was followed correctly, the shop said levels were fine, but agreed to re-inspect ? only after informing me I would be charged another $160 evaluation fee if ?nothing was wrong.? That approach puts the financial risk entirely on the customer when the issue may have been caused by the service itself.

Outcome After Second Visit: After the re-inspection, the car drove completely normally. Smooth shifts across all gears. The issue resolved itself after the second visit ? strongly suggesting something was corrected, even if the shop didn?t acknowledge it.

Upsell Concerns: During the inspection they flagged my transmission as needing replacement ? offering a $5,000 used option or a $9,000 remanufactured option. The transmission is now shifting smoothly with no intervention beyond their second look.

Service Advisor Response: When I called Josh afterward to express my frustration, he acknowledged my concerns but took no action to make it right.

I don?t write reviews lightly. I?m not disputing that their team is technically capable or that the inspection was thorough. But transparency, communication, and standing behind your work matter ? and on all three counts, this experience fell short

Reviewed : 04/30/2026

Comment : Josh and staff were qualified and competent.

Reviewed : 04/30/2026

Comment :

Reviewed : 04/29/2026

Comment : Josh and crew are professional, competent and have the correct equipment to do their work. I was impressed how quickly they got things done.

Reviewed : 04/27/2026

Comment : I brought in my vehicle and was very specific what I wanted them to do and they did not do what I asked. And they also told me they would have to remove my transmission and engine to replace my transmission dip stick tube. I paid them $160 for a list of diagnostics but they didn’t address what I brought the van in for. I ended up replacing the tube myself without removing anything, it was easier than I thought and only cost me $100.

Reviewed : 04/25/2026

Comment :

Reviewed : 04/18/2026

Comment : Yesterday, I took my 2008 Toyota Tacoma in for an oil change and new battery. Fast and effecient service as usual. Josh and the techs are courteous and always ready to answer all of my questions. They keep my truck running well!

Reviewed : 04/17/2026

Comment : These guys really stand behind their work! Highly recommend!

Reviewed : 04/17/2026

Comment : Cynthia Borland

Reviewed : 04/07/2026

Comment : Followed instructions Professional & courteous