Reviewed : 12/13/2025

Comment : Given the length of the delay, the storage charges incurred, and the final quality of the glass installation, I cannot recommend this business.

My car was brought here for bodywork repairs. While the car was being repaired, they damaged the rear window heating system. The repair shop refused to take responsibility for this damage and stopped the repairs, stating that either my insurance company or I would have to pay for the repair.

Instead of repairing the damage they caused, management cited specific sections of the Oregon Revised Statutes (ORS) to argue that my insurance company was responsible. They immediately stopped repairs and began charging a daily storage fee of $250. I was informed that this fee would increase daily until a new claim was approved.

This tactic resulted in thousands of dollars ($ 3,000 in storage fees and another $ 1,000 for the damaged part they caused) in accumulated storage fees while I was forced to wait for the dispute to be resolved. Additionally, the final window installation still has a rattling noise that they have not fixed. I reported this defect immediately, but the issue remains unresolved because I signed the vehicle release form.
Be wary of this repair shop's dispute resolution practices, storage fee policies, and how they handle repairs to your vehicle.

Reviewed : 11/30/2025

Comment : WARNING: Deceptive Business Practices & Hostage Tactics

Read this article and check out the Reddit and Facebook posts before taking your car in. "They Damaged My Car, Then Tried to Blame Me"

I will publish a comprehensive, detailed breakdown, including dates, emails, legal references, and matching 1-star BBB complaints on Reddit and Facebook, to expose the full extent of this shop’s deceptive practices. If you're considering West Hills Collision, read that first. You deserve the truth.

If you are considering West Hills Collision, please review their BBB profile and other 1-star reviews first. You will see a disturbing situation that has happened to me and many others: You bring your car in for one repair, and they damage another part of your car. Then, they hold your car for months, charging you thousands of dollars in storage fees and insurance premiums. They held my car for over 2 months!

1) Unprofessional, Irresponsible, and Fraudulent: This shop seems to operate more like a middleman than a repair facility. They subcontract important work to a third party. While repairing the rear panel, they damaged the rear window defroster. Instead of taking responsibility, they blamed it on "the part that may have worn out, and it no longer works". My car arrived with no problems, and they had the nerve to say that. It wasn't until I mentioned suing them that they began processing my insurance.

Poor Quality & Salvage Parts: Despite my car having original OEM parts, they replaced the broken glass with recycled/salvage glass from a junked vehicle.

2) "Delay Tactics" (Steve): Steve is the initial exchange and pick-up.
When I brought my car in for a rear panel repair, during the repair, you would not receive any information about the car unless you made a call.
Even if they damaged another part of my car, they would quietly inform my insurance that the part was damaged. When the shop damaged my defroster, Steve denied responsibility, claiming it was my car's fault, and the issue was delayed for weeks. He refused to take action until I threatened to contact the DOJ. It seemed like he was there to stall for time, allowing storage fees to accrue.
After dragging out repairs for weeks, they suddenly stopped working on the car altogether and then started threatening $250/day in storage fees, even though I was only waiting for them to fix what they had broken.

3. “Legal Manipulation” (Broc): Broc, the manager, ran the scheme. He initially tried to push the responsibility onto me. When I protested, his attitude changed. He suddenly launched into a complex legal argument (Clearly AI supported), citing specific Oregon Statutes (ORS) to force my insurance company to cover the damage caused by his store, as well as substantial storage fees. He used my situation to inflate the claim amount by thousands of dollars (the storage fees alone caused my bill to skyrocket to over $3,000).
The shop damaged the part (rear defogger) on 22nd October, and when the insurance did not cover the damage caused by the shop, he charged me for the storage fee on 22nd October.
Steve initially said it was my car's fault. After I told him I would take it to court, he informed Broc (the manager) and reiterated that it was the fault of the rear panel repair.

On the day I was finally supposed to pick up my car (11/17), Steve emailed me at 1:08 PM stating the car would be ready at 3:00 PM. Just 32 minutes later (at 1:40 PM), he emailed again, claiming a sudden "front suspension" issue was preventing completion, and moved the car to yet another shop.

The Outcome: They held my car for over two months. I had to file a formal complaint with the Oregon Division of Financial Regulation (DFR) just to resolve the mess they created. Check their BBB profile. I am not the only one this has happened to.

Do not trust them with your vehicle. They will break it, blame you, and then hold it hostage to squeeze money out of your insurance policy.

Reviewed : 10/25/2025

Comment : I called West Hills Collision Center to find out if they could re-insert window molding that was a problem caused by a mobile detailing service. I had had a good experience with them in the past when my insurance company had to be involved. Steve said come by and they'd look at it. I did that and it was so easy to fix they were able to do it on the spot. He was very pleasant to deal with and helpful compared to chain collision services.

Reviewed : 10/25/2025

Comment : Easiest experience I’ve ever had dealing with car issues. It was so fast and every step was communicated with me. They even cleaned the inside of my car when they were repairing the outside of my car. Only collision place I’ll use from here on out. Thanks!

Reviewed : 10/01/2025

Comment : AVOID THIS REPAIR SHOP!

Continue if you have time for my bad experience.

Initially happy to do business with you because they got work then it goes downhill from there. My front passenger side got hit in January, they had to assess and get the parts and understood it’ll take time. End of February I reached out to see if there was any progress, “oh yeah parts just came in”. I got my car back in March and surface level looks fine. I was advised not to wash my car for a month to allow paint to cure and it’s also rainy season. Late April I reached out because my bumper was drooping down on my driver side to a point where my side marker light was completely off. I brought it in, and they shoved it back into place. Not long after that it started to come off again and I noticed paint fractured lines at the spot they did the repair. They keep shoving it back then finally tell me that I need a new bracket for it to stay on. Of course I purchased the part. No surprise I patiently waited and had to reach out to find out if it came in and to set up an appointment.
My car is driven to the parking lot from their garage for me to inspect. I noticed paint fractured lines on the area they repaired, and they said they’ll need time to do that. Then I inspected the side with the new bracket as Broc was walking in, and it already started to come off without touching it. I immediately asked him to come back to take a look since he was the last to drive it and pointed out to the insertion point of the bumper being warped and broken from their attempts.
He verbally said OK he owes me a new bumper. Of course, I had to reach out to see what the status was and they’re backing out on the replacement bumper. On the day I brought it in, there’s proof from photos they took that there was no sag on that side, I was given other excuses. For the last 10 months, I have been a more cordial, flexible and respectful client than others. As soon as I’m firm with needing a solution to this because it needs to be back to pre-accident conditions from a repair shop, I was turned away and given a number to the owner (Don Blazer). I have yet to hear back.
If you value your vehicle, take your chances elsewhere. No standard of craftsmanship, no follow up, no reliability.

Reviewed : 08/04/2025

Comment : Incredible service from this team at every step of the way. They were knowledgeable and always willing to help. Very happy and while I hope I don’t have to use them again, I would in a heartbeat

Reviewed : 07/31/2025

Comment : We had a break-in, and they happily vacuumed out the car and wrapped the broken window all for free. They even offered us coffee. They really uplifted our day with their generosity and compassion. Great bunch of guys would definitely recommend it.

Reviewed : 06/23/2025

Comment : If you are looking for high end quality work, don’t make the mistake I made. Go somewhere else. In my opinion, a high school body shop would have provided a much better paint job. Sure, the staff is super nice, but I would much rather deal with jerks and have a better quality job performed. I did take it back to have it corrected and they just wiped it down and said that’s the best than can do and shrugged their shoulders and said sorry… The orange peel is so bad, it looks like they used a rattle can to paint it. Of course this is my first brand new car, only a few months old and now I can’t wait to get rid of it as the paint job is embarrassing. Hire better painters and stand by your work! Total fraud insurance job. See for yourself. The fender was factory and they painted the door. So.much.orangepeel. Wow

Reviewed : 05/27/2025

Comment : Steve at West Hills Collision gave me a detailed estimate for my car repair that was close to the final price. The work was excellent. I was glad I took my car to them.

Reviewed : 02/22/2025

Comment : Best customer service I’ve ever had. Broc is one of the kindest humans and made everything feel as easy as possible for me. He was very accommodating and understanding around some special requests that I had, and they completed the work sooner then expected.