Reviewed : 08/29/2025

Comment : Frankly - they were very expensive for a rather simple repair. I was quoted $600, to replace a bushing on a transmission shifting cable. This is a 60-90 minute job, and $20 in parts (and I am being generous). Worse, it was recommended to replace the entire cable, for $1,800!! Because AAA recommended them, and this was an emergency night drop - we were stuck. Meaning, there was an $157 diagnostic fee, would have required another tow, and then an addition $275 for the other shop to do the work... I negotiated the priced down to $400. The manager was accommodating, listened to my stated concerns, and provided nominal pricing consideration (I am sure that my quote from another shop didn't hurt). Everyone should be entitled to making a fair living, however the initial quote was abusive IMHO - wonder how often they get away with this in dealing with other customers? Regardless - the car is fixed, and my son/daught-in-law are back in business. The towing service was superb - FWIW.

Reviewed : 08/26/2025

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Reviewed : 08/22/2025

Comment : Needed service for my car and wanted to stay local, so I tried this auto repair. Chris called me after the initial inspection and gave me an assessment of items that needed attention, explained everything in detail for me to understand the issues. I feel very glad to have found a service that is in my town to keep me from having to drive all across San Diego for reliable service.

Reviewed : 08/21/2025

Comment : They put the ZOOM, ZOOM back in my 2015 Mazda CX5.

I put off doing the major maintenance on my vehicle for several years due to health issues. I knew there was lots to catch up on and very happy I brought my car to West El Cajon Automotive. They gave me a thorough inspection and helped me prioritize what issues needed to be done soon and what could be done later.

I feel like I got the best quality and value for the work that needed to be done. Glad to know that my car will be a little safer.

Best part of all, they offered to drive me home so I didn't have to wait in the shop.

Great team all around, glad to know they exceeded my expectations and lived up to the reputation from others.

Reviewed : 08/20/2025

Comment : I put off doing the major maintenance on my vehicle for several years due to health issues. I knew there was lots to catch up on and very happy I brought my car to West El Cajon Automotive. They gave me a thorough inspection and helped me prioritize what issues needed to be done soon and what could be done later. I feel like I got the best quality and value for the work that needed to be done. Glad to know that my car will be a little safer. Best part of all, they offered to drive me home so I didn't have to wait in the shop. Great team all around, glad to know they exceeded my expectations and lived up to the reputation from others.

Reviewed : 08/14/2025

Comment : Great job at diagnosing and replacing the failed wheel bearing hub assembly on my 2015 Ford Explorer.

Reviewed : 08/13/2025

Comment : This place was very professional and efficient. I was impressed with their confidence in what they specialize in. Thank You! I’ll be back.

Reviewed : 08/08/2025

Comment : Excellent customer service. Ken was extremely helpful and ensured the process was well communicated. Much appreciated. Jesus the shuttle driver is a very friendly and competent driver. He has excellent customer service. Overall I am very happy with the experience. I will recommend them to family and friends.

Reviewed : 08/06/2025

Comment : . I have been going here for more than 5 years. This time I was not pleased to notice an invoice payment processing fee on my bill. Shouldn't this be a part of overhead? Otherwise happy with the service.

Reviewed : 08/05/2025

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