Reviewed : 04/13/2026

Comment : I got a coupon in the mail for a fully synthetic oil/filter change for $60. Great price! I made an appointment, got in, and was out pretty quickly the same morning. They also shared with me some other problems they had noticed when doing their five-point check for free. I knew some things needed to be fixed, but even after getting my alignment done, new tires, and wheel studs replaced at other shops, none of them reported seeing anything wrong, and some wanted a fee to look. I appreciate VA Automotive letting me know what needed fixing for free!

Reviewed : 04/11/2026

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Reviewed : 04/08/2026

Comment : Va Automotive has been my shop for many years now and I'm always satisfied with their service. They always get results and they have great people there. Melanie, Christina, and Leo are the best!

Reviewed : 04/06/2026

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Reviewed : 03/30/2026

Comment : . This has been the worst automotive service experience I have ever had.

I initially brought my vehicle in for a diagnostic and was informed that I needed a new engine due to a blown head gasket. After several delays and being told multiple times that my vehicle would not be ready because it needed to be flushed again, I finally picked it up on February 13. Upon inspecting the engine, I noticed the coolant reservoir appeared unchanged from when I first brought the vehicle in. I brought this to Melanie?s attention and asked whether the vehicle was safe to drive. I was told that it was fine and that I would just need to return in a week for another coolant flush.

Within days, my coolant sensor warning light came on, followed by the oil level sensor. I returned the vehicle that Monday or Tuesday and was then told there was no oil in the car and that I would not be able to take it because parts needed to be ordered. I was later informed that the vehicle would not be ready as promised because the wrong part had been delivered.

After that issue was resolved, I brought the vehicle back again for the scheduled coolant flush. At that time, I was told a radiator now needed to be ordered because debris from the previous engine issue had entered the system after the new engine was installed. This explanation does not align with what I was previously told, especially considering the vehicle had supposedly been flushed multiple times.

Additionally, I was later told the engine was overheating. However, I was physically present in the vehicle while the technician increased the RPMs during the flush process, and the temperature gauge never rose above the halfway mark.

The repeated inconsistencies, delays, and shifting explanations are extremely concerning. As a result of this ongoing situation, I have been unable to work and have had to pay for Uber rides and rental vehicles out of pocket. This entire process has caused significant financial strain and inconvenience.

I expect accountability and a clear explanation of what is actually happening with my vehicle.

Reviewed : 03/30/2026

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Reviewed : 03/27/2026

Comment : took my 2006 Ranger in after the fuel pump went out, and they were able to diagnose the issue, source the parts, and complete the repair the same day. That kind of turnaround is hard to beat.

My only criticism is that I wish the diagnostic fee had been credited toward the repair cost. Other than that, I?m very satisfied with the service and would come back again

Reviewed : 03/24/2026

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Reviewed : 03/23/2026

Comment : Leo at Virginia Automotive has been servicing my Mercedes vehicle for the last few years, most recently installing new spindle/wheel bearing. He is an expert mechanic who is very knowledgable, experienced, efficient and honest with pricing. The front desk staff with Melanie and Christina does an excellent job as well - they are knowledgabe, experienced, customer service oriented and good communicators, keepjng you updated throughout the process. I highly recommend these guys!

Reviewed : 03/23/2026

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