Reviewed : 03/24/2025

Comment : I went in early, my car was assessed and the technician did a great job. I was kept informed throughout the process of the repair and received a video of what was done and recommendation to consider in the future.

Reviewed : 03/10/2025

Comment : I don?t go anywhere else. I will only purchase my vehicles from Toyota of Bourne.

Reviewed : 03/04/2025

Comment : Quality work y products with friendly employees y job done well results Yes I recommend

Reviewed : 03/03/2025

Comment : I don?t know why I keep doing this. Last year, I bought a beautiful 2024 Tundra CrewMax SR5 from TOB. This will be my last Tundra as I plan to retire in a couple of years. Tundras have always been good to me, and I baby my truck. I watch for dings daily because I hate them. I know, it?s an obsession. Now, to the reason for this review. When I got the truck, it came with 24-month maintenance. I?m not a fan of any dealer touching my truck, especially TOB, due to past issues. But it?s ?free,? and more importantly, I don?t want to give TOB any reason not to honor the warranty, especially since these Tundras have a reputation for engine problems. So, on Friday, I went in for the 15k maintenance. The advisor came out and did his thing, then said he needed to walk around to check for any damage. I told him there was none. A half hour later, they were done, and I went home and parked the truck. The next day, my brother came over to show me his new Honda Pilot Elite. He looked at the Tundra and said, ?When did you get those dings?? I laughed, thinking he was kidding, but he wasn?t. On the driver?s side rear door, right on the column, was a ding. About a foot below, towards the bottom of the rear door column, was a smaller ding. I know they weren?t there on Friday, but they were there on Saturday. I didn?t go shopping, and even when I do, I park where the truck isn?t between other cars. I?m disappointed. I thought about going back tomorrow to show them, but what?s the point? They will probably say (and I?m assuming) that it?s my responsibility to check for dings before I leave the dealership. I didn?t. I trusted them. No, that?s not true. I was in a hurry to get home and get to work, and I got burned. I will not take the truck back to TOB. I will do my own oil changes or find another dealer. I just hate driving to San Antonio for maintenance. And nobody will take care of my vehicle better than I will. I?m invested here. Anyway, I now have dings on my beautiful truck, and I know it happened while at TOB?s shop. But since I can?t prove it, when it bothers me too much, I know a guy who will fix them for me. So, lesson learned: Do not leave TOB until you walk around to make sure your vehicle has not been damaged.

Reviewed : 02/15/2025

Comment : Eric at service was great with his assistance I will return to have oil changes at Bourne.... Thank you Eric

Reviewed : 02/11/2025

Comment : I was disappointed and dismayed with the service I received, except for the help I received from Bill Grimes.

Reviewed : 02/07/2025

Comment : Juan Guzman is hands down the best service advisor there. 10/10 customer service! Highly recommend him

Reviewed : 02/04/2025

Comment : Called yesterday to get pricing on an alternator replacement - they said they'd call back and never did. Fast forward, my truck died so I had to towed to ToB. Went in to the dealer this morning and they quoted over $1700 to change an alternator on my 2011 Tundra 5.7 2WD. They stated 5.5 hours of labor. I questioned this as a friend of mine is a master mechanic at an authorized Lexus dealership and he pulled in their system that it should be a 3.0-3.5 hour job tops. I questioned Toyota of Boerne's pricing and they didn't do anything so I left. I get a phone call about two hours later saying they are able to do the job for 4 hours. which is it? It really feels like they are playing games and it really doesn't make sense that, if a job requires 5.5 hours of labor (so they say) how could they do it in 4 hours? It's clear they are trying to rip off customers and I'm sure get away with it often as some folks don't do their homework and trust blindly. When it comes to labor, the time is the time and it's not something that should be objective. This is severely disheartening because my family have bought multiple vehicles from ToB but I don't plan on going back. I know they don't really care about this because they will sell to someone else but I hope they can at least work toward a more honest servicing department.

Reviewed : 01/23/2025

Comment : Very poor customer service, pointless to make appointments if they are going to make you wait 4 hours for an oil change.

Reviewed : 12/13/2024

Comment : So they did it to me again. I got a flat tire that turned out to be not repairable. I called the dealership and from my previous experience, asked for an actual service advisor. Samantha came on the line. I explained that I needed a tire replaced and wanted to know if the truck tires came with Hazard warranty. She got my info and said, that the tires on my truck had road hazard insurance. I asked her to please double check. She again said that the tire was covered. she called the parts department and was told that the tire would arrive at the dealership that evening. She then set up an appointment for the next morning at 7:00 am. I asked her a third time about the warranty and again, she confirmed. I show up at the dealership this morning and Marcus Skinner came out to work with me. Marcus is awesome. This review is not about him. Marcus tells me that the tire is not warrantied. I explained that I confirmed with Samantha 3 times. He said, well, it's not. He gave me a price. I told him it was too high, and I could get it cheaper elsewhere. Marcus was able to get the price down to a price that I could live with. So, I go to the waiting area and I see my truck parked out in the back for about an hour. As I'm coming out to ask, Marcus met me and explained that the tire was not here, and it would not get to the dealership till 1:00 pm. As I had to get to work, I asked my wife to pick me up. I'm waiting to see when/if the tire is replaced today. Here is my problem and the reason for the poor review. Why did Samantha tell me something that was not true three times. Why did the parts department commit to getting the tire in the evening and then not follow through. Once again, as I stated in my last review, TOB employees do not really care for or respect a customer's time. I'm hopeful that Marcus will make sure the tire is replaced, but disappointed that I had to write yet another negative review.