Reviewed : 03/15/2025
Comment : THIS IS LONG BUT WORTH THE READ! If you could rate a place with negative stars for reviews, this place would get -5 stars for sure. After being desperate for a new vehicle that was safe for my children to ride in, in March of 2024 I went there and got what I thought was a in good shape 2015 crosstrek. Them, Wanting $15,000 and not budging an inch on the price I decided it was worth it. Being March I didn t think to roll all the windows down during the test drive, and exactly 31 days later when it was really nice out in April my daughter rolled the back window down and it wouldn t go up. I called upper valley and they told me there was nothing they could do because it had been over 30 days. It literally was day 31. Fast forward to November of 2024, I took my car to have the winter tires put on, where I was informed by my garage that all of my rear brake lines needed to be replaced. This would cost around $700. I said to myself OK and ate that because I did buy a used car, and I do understand there are risks involved buying a used car. Fast forward to January, where they did my brake lines, and while doing so had to take the plastic shield off of my vehicle, and discovered a huge hole in my unibody, not the sub frame, the actual main frame of my car. They informed me that it was not inspectable and referred me to someone who could potentially weld it, the garage I went to told me they could not weld it because it was the unibody not the subframe, and informed me it would be a pretty penny to fix it. To remind you I bought the car in March 2024, they inspected in it January of 2024. So here I am 9 months after purchasing the car, less than a year after inspection and there s a hole so big in my frame that it will cost thousands to fix, so I call upper valley Honda and I tell them things aren t making sense or adding up, between when they inspected it and me buying it and this hole being there. They of course, tried to say that anything can happen in a short period of time with a car that s 10 years old, Especially if I didn t have it under coated in which I replied, you guys are the ones who under coated it supposedly when I bought it Then I was abruptly transferred. I spoke to the people in service and told them I wanted them to look at it and was hoping that they would fix it seeing how it hadn t been a year and they sold me a car that was not safe for my children to ride in. My fianc? and I went there a couple of weeks ago, trying to get them to make it right, and Bill the sales manager literally laughed at me at one point, I tried to say here I have a picture of the hole and he refused to look at the hole, Then I spoke to another man I believe his name was George, whom was actually very nice and tried to be helpful, so he spoke to the general manager who insulted me with an offer for $5000 on a vehicle that I paid 15,000 for less than a year ago. Even George didn t even want to tell me what they offered because even he said it was insulting. I wanted them to make it right one way or another and they made it clear that wasn t going to happen. I highly would not recommend going here to buy a vehicle. I can admit my faults in this process, jumping the gun too quickly to purchase the vehicle, etc. However, I didn t expect to be ripped off and bent over so incredibly bad by a big dealership, I expected honesty, And certainly to be able to inspect my car without a problem, at least the first year.THIS IS LONG BUT WORTH THE READ! If you could rate a place with negative stars for reviews, this place would get -5 stars for sure. After being desperate for a new vehicle that was safe for my children to ride in, in March of 2024 I went More