Reviewed : 12/17/2025

Comment : Affordable, fast service and they always communicate if it's taking longer than expected. I also appreciated them telling me how urgent my upcoming repairs are, rather than pressuring to do it all at once like some places.

Reviewed : 12/04/2025

Comment : I wrote a longer poor review on CarFax’s site, so this one is simple. They’re going to over diagnose your car and follow the script of a bad reality TV show.
Just find somewhere else to go, they will not think twice to charge you thousands for a poor service that is masked behind “friendly customer service.”

Reviewed : 11/08/2025

Comment : Beware: Wornall Automotive - Incorrect Diagnosis & Poor Customer Service
I want to share my recent experience with Wornall Automotive so others can make an informed decision.
I brought my car in for diagnosis and was told I had a faulty thermostat. They charged me $200 for this diagnosis. However, when I tested the thermostat myself at home (standard boiling water test), it opened correctly - meaning the part was functioning properly and their diagnosis was wrong.
When I called to discuss this with the manager and provided the facts about my test results, instead of acknowledging the possibility of an error, he became defensive and accused me of not installing the thermostat correctly. This was irrelevant to the issue - I had tested the standalone part and proven it was working as it should. The diagnostic work I paid for was simply incorrect.
When I asked them to make it right, I was told it would be 2 weeks before they could look at it again. Only after I pushed back firmly did that timeline suddenly become 2 days.
The manager was condescending throughout the conversation and showed no willingness to take responsibility for the faulty diagnosis or work with me to resolve the situation in good faith.
I’ve lost confidence in their work and am taking my vehicle to another shop. I paid $200 for an incorrect diagnosis and wasted nearly a week, only to be treated dismissively when I presented evidence of their error.
Bottom line: If you value accurate diagnostics and customer service that takes accountability, I’d recommend looking elsewhere.

Reviewed : 10/02/2025

Comment : I was referred to Waldo Automotive, and I was so impressed I will never go anywhere else. Mark, Scott and staff were amazing and kept me informed. I have been looking for great mechanics for a while and really could not find one I trusted. These guys are trustworthy and know what they are doing. Very grateful to all of them!

Reviewed : 08/14/2025

Comment : I have an 07 Buick that is getting up there in mileage so it has been time to do some needed maintenance. So far, I’ve had a great experience. They work fast, don’t charge an insane amount, and are honest regarding what i should do now and what can wait till later. I will continue to come here and let them work on my car. I would recommend this place to anyone needing automotive work done.

Reviewed : 06/30/2025

Comment : Great guys. I appreciate that they serve Brookeside / Waldo’s motorcycle vehicle inspection needs.

I will be recommending them to anyone who asks for an auto maintenance recommendation.

Reviewed : 06/06/2025

Comment : What a great group of guys to work with (Mark and Scott). Excellent customer service and communication after a severe engine problem from a secondary timing chain breaking.

If you are looking for the “old school” auto shop and treatment with current technology, look no further than Wornall Automotive. -Brett

Reviewed : 04/16/2025

Comment : Only went for an inspection to get tags but the guy knew his stuff and let me know I just needed an odometer verification but his enthusiasm and seemingly genuine desire to be helpful in the quickest way possible really made an impact. I only leave reviews if a place is extraordinarily good or bad so the fact that I took the time to review this place says a lot. Also seems very local/family owned which is a plus when you live in the same neighborhood and want to support neighborhood commerce.

Reviewed : 01/31/2025

Comment : This is my go-to neighborhood auto shop. They always do a great job, are honest with what my car needs, and are fairly priced. I ve never had a bad experience with my car in their care.

Reviewed : 11/19/2024

Comment : I've been to this shop several times and they have always been friendly and professional. The quality of their work is very good, in my experience.