Reviewed : 04/22/2025
Comment : 10/10 Customer service & 10/10 Work Performed
My 2018 Avalon was in poor condition due to a previous accident that the dealer failed to disclose. The front suspension components were either broken, damaged, or failing. I’m from Calexico, so I don’t often travel to Imperial, especially for mechanic services. After visiting a few shops in El Centro, I always left with a couple hundred dollars spent and the same ongoing issues. I have no mechanic knowledge beyond basic oil changes and tire rotations etc. so it’s been a trial-and-error process.
I’m really glad I found this shop. I called, and Mike was eager to schedule an appointment as soon as possible. Their inspections are free, and the results were eye-opening. I had no idea how severe the damage was—my car likely would’ve collapsed by the end of the year without repairs lol. They document everything with pictures, and I’ll upload some here. My car had rough grinding noises at speeds over 40mph, a heavy pull to the left, steering wheel shake, and nasty road noise. The issues included a passenger side CV axle, wheel bearing hub, two tie rod ends, stabilizer bar links, two lower control arms/ball joints, an axle shaft, and a wheel alignment. Mike also noticed the right passenger side knuckle was grinding into the rotor, causing a deep scrape.
Unfortunately, my rotors were slotted, so resurfacing wasn’t an option, and I’d need replacements. Mike was very understanding and generous, offering to provide the two rotors free of charge.
Throughout the four-day process, I received regular updates and photos of the work being done, which reassured me that I could trust the team. It was a relief to see all the damaged parts replaced with new ones. The total cost came to about $2.6k, mainly due to labor since they had to drop the front subframe and move the engine and other parts.
I’m extremely happy with the results, especially since this was the fourth mechanic I’ve worked with, but the only one who truly knew what they were doing. My car now rides like new, and I no longer worry about constant repairs. Thank you, Mike and your team, for your time, effort, transparency, and generosity with the pricing and complimentary rotors. Not to mention the complimentary ride back home after dropping my car off, to avoid the uber costs! I’ll definitely be returning for any future needs.🤞🏽