inner page
Searched: Auto Repair - Townsend Honda

AAA Approved Auto Repair Shop Reviews Approved

shadow

Townsend Honda

3121 Skyland Blvd East
Tuscaloosa, AL 35405

Tel: (205) 556-0191
Hours: M-F: 07:30:00 AM - 05:00:00 PM
Sat: Closed Sun: Closed


shadow

Reviews Sort Reviews by: Date » or Rating »

Page 1 of  35
|<< 1 2 3 4 5 6 7 8 9 10 >|

1 Reviews

Tuscaloosa, AL

Comment : Saturday we went to Townsend Honda in Tuscaloosa after a very bad experience at another Honda dealership. When we got out of the car and started walking around Randy Washington-senior salesman walked over to us. Very friendly, knowledgeable, answered all of our questions without making us feel beneath him. He was very up front with us and we knew where we stood. We knew our options. He walked us through every step. We arrived at 9 and had bought the car by 1030. Even the financial guy, Patrick, was so easy to work with. Just a great situation all the way around. They made you feel like you were the only person in there. Can’t say enough good things about them. Definitely 5+stars

1 Reviews

Tuscaloosa, AL

Comment : I bought a 2025 honda pilot in april 2024 I was driving last week when smoke started coming out Since it was still under warranty, I called Honda to talk about the condition of my car. they told me to bring my car up there A few days later they got me and said my car was in very the damage is due to an outside source that caused the issue and they said i have to pay over 1300 they refuse to accept technical errors I refused to pay the amount I owed.im other the part and I do it myself I took the machine apart and I knew they were lying and not admitting their mistakes Only after checking did we know it was a manufacturing defect I don't see anything and there's no cracks, pebbles or anything. Everyone buys Honda or Can in I am very disappointed When I came to pick up the car I had to pay $181 What do you think about my problem?waste of money The car is still under warranty and cannot be repaired cost more These guys are irresponsible I hope no one is like me and in the same situation as me or is naive

1 Reviews

Tuscaloosa, AL


It's like taking something from your mother and then, when caught, blaming your father. If your technician had admitted the vehicle's fault from the beginning, I wouldn’t have argued, and I would’ve received Honda’s warranty support.

I trusted your dealership — I even left my 2019 Honda vehicle with you before. Just a few months after purchase, the car frame started shaking, and your shop diagnosed it as a manufacturer defect, and I was covered under the Honda warranty. That’s what built my trust and why I bought another car from you.

So why this time are you refusing to do the same? Why are you trying to charge me $1,300 for a ridiculous issue and claim it was caused by me? I'm deeply disappointed. You’re spending your parents’ money while now asking me to go call 1-800-HONDA.'>

Comment : My experience with Honda has been terrible — like dealing with a piece of crap. I bought a 2025 Honda Pilot in 2024, and recently the rear H2O tank started leaking. When I took it in, the Honda rep told me the tank was cracked due to a rock hitting it. But when I got home and checked more carefully, I found out there’s a front AC coolant reservoir that’s completely fine — so why would only the rear tank be leaking?

It makes me think this was a factory defect — maybe the plastic was weak or poorly installed during assembly. This kind of failure shouldn’t happen on a nearly brand-new car. And yet Honda refuses to take responsibility.

Japanese car companies nowadays act like they’re still premium, but their quality is trash. All they care about is blaming the customer. To make it worse, when I brought my car in just to fix recalls — which should’ve been free — I got charged $165. That’s unacceptable.
--------------------------------------------add------------------------------------------
A structural diagram of the vehicle is not particularly difficult to obtain in 2025, especially with AI-assisted consultation. Your diagnosis was completely wrong and has caused damage to the buyer of a brand-new car. It is impossible for a rock to fly through the A/C condenser system without damaging it, and yet hit the radiator located behind it. This is clearly a manufacturing defect during assembly, which caused internal damage from the beginning — the consequences only appeared later during operation.

It shouldn’t be difficult for a company to simply replace a faulty radiator for the customer. I’ve been driving since I was 20, and I’ve owned many older vehicles. I know very well the common problems cars have — and yet you say I poured water into the cooling system just to keep driving a brand-new $58,000 car?

That’s either a ridiculous report from your technician or a complete insult. If I were a fool, I would’ve left the car with you already. Do you really expect me to keep adding water for the rest of my life just to drive this expensive vehicle?

Stop looking at things and jumping to conclusions. If you’re not going to fix it, at least admit your mistake instead of charging customers to cover up the issue.
-----------------------------addd----------------------
You have erased your past statements and tried to cover them up. Now you're blaming Honda, even though you represent the brand, profit from it, and push the responsibility onto the customer.

It's like taking something from your mother and then, when caught, blaming your father. If your technician had admitted the vehicle's fault from the beginning, I wouldn’t have argued, and I would’ve received Honda’s warranty support.

I trusted your dealership — I even left my 2019 Honda vehicle with you before. Just a few months after purchase, the car frame started shaking, and your shop diagnosed it as a manufacturer defect, and I was covered under the Honda warranty. That’s what built my trust and why I bought another car from you.

So why this time are you refusing to do the same? Why are you trying to charge me $1,300 for a ridiculous issue and claim it was caused by me? I'm deeply disappointed. You’re spending your parents’ money while now asking me to go call 1-800-HONDA.

1 Reviews

Tuscaloosa, AL

Comment : I have just purchased my 3rd vehicle from Townsend Honda. Jane Cobb has been my sales associate every time. It has always been a great experience! I recently traded the 2023 Honda Accord for a 2025 HRV. The ONLY complaint I had with the accord was the front seats especially the passenger sit way too low. It was difficult to get in and out of that car due to the front seats being so low. I have had the HRV for a week and so far I am loving it!

1 Reviews

Tuscaloosa, AL

Comment : Everyone was very friendly & helpful. Jane out salesperson was very informative & helpful.

1 Reviews

Tuscaloosa, AL

Comment : Small dealership but great service. If I am ever in the area again will be sure to stop in. Gerwaski was the one who helped me.

1 Reviews

Tuscaloosa, AL

Comment : Tim was great to deal with! Easily best and quickest car buying experience.

1 Reviews

Tuscaloosa, AL

Comment : Awesome experience. I'm a first time buyer and these guys made the car buying process a breeze. The ladies up front were very welcoming and willing to help. Shoutout to Tim for helping us find a car that fit us perfectly, and within our budget.

1 Reviews

Tuscaloosa, AL

Comment : My husband and I had a great experience at Townsend Honda. Mr. McShan was very easy to work with. He gave us the information we needed and answered the questions we had about the car we were looking at. He helped us get the new car we wanted and it was an easy a process. The man (can’t remember his name) who helped me with the inside of the car figuring out all the buttons and gadgets was very professional and thorough making sure I understood everything. Patrick was also very nice and helpful in the finance department. He made that whole process easy which was very appreciated! Overall we had a great experience and I got a car that I love. Thanks Townsend Honda.

1 Reviews

Tuscaloosa, AL

Comment : I recently made a purchase with Townsend with the help of salesman Tim Jones . we negotiated everything before i even came in which made my process very easy &’ simple ! I was gone within an hour ! I recommend Tim Jones at Townsend for your honda purchase .

Page 1 of  35
|<< 1 2 3 4 5 6 7 8 9 10 >|