Reviewed : 05/26/2025

Comment : My experience with Tiger Tire and auto in Auburn,Ala. was profoundly disappointing and has resulted in a complete lack of trust.I initially brought my 1992 Chevrolet Silverado for a "no start" issue. They diagnose and replace the fuel pump, assuring me via text that this would resolve the problem. However, upon picking my vehicle up on May13,2025, the truck exhibited severe issue including rough surging idling, engine stalling out, and non functioning fuel gauge- all while still on their property.This clearly indicated the original issue was not resolved, and a new problem had appeared after their service. Despite these obvious malfunction, I was told the truck was ready and operative. Compounding these issues, the shop's communication and honesty were severely lacking. (1) Shifting Diagnosis: After the failed repair, I was vaguely informed of additional problems (in-need of a odometer cluster, and a tune-up) by service adviser Jackson Hadaway(May 13,2025), and another staff member suggested a electrical shortage on May 14.2025. Crucially,none of these new diagnosis were based on any actual diagnostic work by the shop. (2) Inflated and Deceptive Towing Charges: I was charged $200.00 for the initial tow to their shop. Service Adviser Jackson Hadaway and another staff member claimed the towing company( Tiger Towing of Opelika, Ala.) had invoiced them for $200.00. However, I later confirmed directly with Tiger Towing that their actual invoice to Tiger Tire and Auto was only $150.00. This blatant discrepancy is clear evidence of dishonesty and deceptive billing practices. (3) Confusing Veteran Discount: My attempt to understand their veteran discount revealed more inconsistency. A staff member gave one explanation ( based on parts and labor cost),while management(Joe Jordan) stated it was 10%, but with very confusing specifics. The complete absent of any visible signage or clear written policy for this discount highlights a lack of transparency. Given their failure to correctly diagnose and fix the initial problem,the appearance of new issues after their work and their highly questionable billing practices. I have completely lost confidence in this auto shop. I am currently pursuing a full refund for their unsatisfactory and potentially damaging service. I urge other consumers to exercise extreme caution before trusting Tiger Tire and Auto with their vehicle. Michael S.

Reviewed : 06/24/2024

Comment : I highly recommend tiger tire,exceptional customer service,they go above and beyond to help you,they are fast to get you back on the road,I would not take my vehicle anywhere else. Thank you all at tiger tire.

Reviewed : 05/24/2024

Comment : Daniel fixed my car. It didn?t have to be towed.

Reviewed : 05/24/2024

Comment : Daniel fixed my car. It didn???t have to be towed.

Reviewed : 04/09/2024

Comment : Brandi said she left it there with a note on it and they took care of it. She told her daughter, any she has problems with her vehicle, she should take it there.

Reviewed : 03/29/2024

Comment : I love TigerTire. Me and my family have been coming here for years and we will continue to do so. No job is too big or too small and they can fix any car brought in, in a sufficient timely manner. They took good care of my car and were patient with my continuous calling. I recommend them to everybody.

Reviewed : 03/28/2024

Comment : Always the best service in Auburn/Opelika! Patient with questions and gets things ordered and done in a timely manner. Been going here for years and will continue. They can handle any car and any job!

Reviewed : 03/27/2024

Comment : Great service all around.

Reviewed : 03/26/2024

Comment : Quick easy and friendly

Reviewed : 03/13/2024

Comment : Robert stated that they had his vehicle from March 23, 2023 to February 8, 2024. He went and got it back because they could not figure out what was wrong with it. After he got it back, he ended up fixing it himself within 2 days. He feels like he did not get anything out of it because they just kept his vehicle without fixing it and still charged him for it. He would not recommend them ever again, but that he does recommend that they give him his money back.