Reviewed : 03/07/2026

Comment : I needed service A on my automobile and had it done at the Mercedes Doctor in Trussville. I was very pleased with their service and the outcome. They are very dependable, professional and honest. This was not my first time going to the Mercedes Doctor and when I need any type of service or maintenance again I will call them for an appointment.

Reviewed : 02/19/2026

Comment : Went there to get my steering wheel fluid exchanged incl. filter for my G550. The dealership wanted to charge me over 1k USD which was unreasonable from own experience. After a quick research I found MB Doctor. Great service from start to finish. Work was done in less than the estimated time and the costs were almost 1/4 of the dealership pricing. I will be back!

Reviewed : 02/15/2026

Comment : I?m on my second MB. I had my first one serviced at Mercedes Doctor and was very pleased. I bought my second MB from MBBHM and had it serviced there a couple of times for recalls. However on my Service A and Service B I have continued to use Mercedes Doctor. I recently had a Service A done and they found a few things that needed to be repaired/replaced which was in line with recommended services by MB. They gave me estimates for those repairs and when the work was done, they charged well below the estimates. I?ve been very happy with Mer Doc and will continue to use them for service work!!!

Reviewed : 02/09/2026

Comment : I?ve been a loyal customer of the Mercedes Doctor for about four years now. They?re always meticulous about fixing my car whenever I reach out to them. Pam, the receptionist, is incredibly kind and understanding when I bring up any car issues. I?m also grateful for the promptness of the company.

Reviewed : 02/03/2026

Comment : Highly recommend! They are always polite and professional! They are the only people I trust with my Mercedes. Kathy and Larry are great people and Pam is so helpful. Cole does excellent work. Very happy with the service!! ??

Reviewed : 02/02/2026

Comment : The Mercedes Doctor has been servicing my 2014 ML 350 for over 3 years. I have had excellent service every time! They are honest and fair. Prices are much cheaper than the Dealership. If you have a Mercedes, I recommend taking it to them!!

Reviewed : 01/16/2026

Comment : Beware of Pam when you call this place. She is EXTREMELY RUDE and has no problem with disrespecting you. I called just to ask a question about my truck and in the midst of asking about my truck she hung up the phone. Keep in mind that i wasn?t rude or anything when asking questions, im very aware of how and what i speak. There was no reason for her to hang up and NO the phone didn?t go out. Ive called there before and she was rude even then, but i just let it roll off my back. But this time I called, it was RIDICULOUS! The experience with her seems very rushed and unconcerned about you or your problems. Unlike her, Larry is a breath of fresh air from what I?ve experienced. Mercedes Doctor if you guys want better reviews then you may have to allow someone else to answer the phones for your business other than the infamous ?Petty Pam?

Reviewed : 01/12/2026

Comment : I brought my car in for a check engine light that turned out to be a simple sensor replacement. When I got my car back, the inside door handle did not work. The door panel was also loose. All of this worked perfectly well when I dropped it off. When I asked if they would fix it, they refused. Very disappointed with the damage caused to my car.

Reviewed : 01/10/2026

Comment : I take my car and my Mother's car to The Mercedes Doctor. I've always gotten great service and will continue to use them when needed!!

Reviewed : 01/06/2026

Comment : These people are delusional. Their base price for Mercedes Service B is $500. That's MORE than the Mercedes DEALERSHIP charges. I told them this was more than the dealership, and the lady's reply was "WELL, THAT'S OUR PRICE". Go elsewhere.
Edit: The owner has replied to this review. No matter what he/she says, they said their base charge for this service is $500, which is more than Mercedes of Birmingham charges. Don't try to sing a different tune now. Be proud of your ridiculous prices.