Reviewed : 08/28/2025

Comment : Great service, great communication. They gave me a lift after leaving the car at the shop. All very good. Thank you Cal and team.

Reviewed : 07/23/2025

Comment : Helped out significantly with a warranty claim

Reviewed : 07/22/2025

Comment : Had a great experience with the Auto Shop in Plano, Texas. I have an older Chevrolet truck that our Chevy dealership refused to work and the Auto Shop said no problem. I’m happy with the work and I didn’t have to wait very long at all.

Reviewed : 07/06/2025

Comment : The shuttle service and the associates were excellent. Paid a lot more than I should have, but the car is working great.

Reviewed : 07/05/2025

Comment : I can’t recommend The Auto Shop enough! They saved me nearly $3,000 compared to what the dealership was trying to charge me—and honestly, what the dealership was trying to do felt like a total scam. The guys here are honest, hardworking, and genuinely care about their customers. It’s so refreshing to find an auto shop you can actually trust. The facility itself is also clean, well-kept, and professional. If you’re looking for a place that won’t take advantage of you and will treat you right, this is it.

Reviewed : 07/05/2025

Comment : Words can’t describe how pleased I am with the service here. I took my fianc?’s car to the Lexus dealership, getting a code for a problem with the brakes. They were going to charge us $4000 for a new actuator fuse box and pump. I had AAA tow my car here and it turns out it was a problem with the battery terminal. $300 to get it fixed. It was done in three hours. I’m definitely bringing our cars here from now on when something goes wrong

Reviewed : 07/01/2025

Comment : After trying to get my ac fixed and putting money into it, and needing to put more money into it afterwards I finally decided to take my vehicle else where and I listened to the reviews on here plus they aren’t partners with AAA. Once I got there, I felt at home. Everyone was very helpful, friendly, and their facility is clean which is rare for an auto repair place. I’m in a wheelchair and they were so helpful and very accommodating which is hard to get now-n-days. I went from a 3 hr fix to a weekend fix but all I wanted was my vehicle to be fixed and they were upfront, honest, and honest even had a free loaner car for me to use. Plus I would rather not have my car for a few days than to keep on having to come back. Everyone was amazing even the guy whom helped me in the beginning which I forgot hips name and Kevin with all the constant communication. There was some hiccups but they far superseded everything in my book. They will forever have my business even if I move and have to drive hours away at anytime.

Reviewed : 06/23/2025

Comment : I am incredibly disappointed with my experience here. I specifically looked up Tesla alignment services and found their website, which has a dedicated page advertising "Tesla Alignment & Tire Services."

To be absolutely sure, I called ahead to confirm. The person on the phone assured me that yes, they perform Tesla alignments and I could be serviced today as long as I arrived by 4 PM.

I drove 35 minutes from the Little Elm area and arrived at 2:50 PM. After all that, I was told in person that they do not do Tesla alignments.
This was a complete waste of my time, toll fees, and effort, all because of the incorrect information on their website and communication breakdown on the phone. If a service is advertised and confirmed, a customer should be able to trust that information. I would advise other Tesla owners to look elsewhere.

Based on other reviews I’m sure the shop is pretty good in general but this was a pain.

Reviewed : 06/21/2025

Comment : They investigated my issue and solved it. Friendly service and professional. The service bay is deceptively large.

Reviewed : 06/11/2025

Comment : The Auto Shop guys were efficient and helpful, the waiting room was clean and comfortable, and the coffee was great! They went above and beyond to solve my issues.