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Searched: Auto Repair - Texas Toyota of Grapevine

AAA Approved Auto Repair Shop Reviews Approved

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Texas Toyota of Grapevine

701 E State Highway 114
Grapevine, TX 76051

Tel: (817) 259-1493
Hours: M-F: 07:00:00 AM - 07:00:00 PM
Sat: 07:00:00 AM - 05:00:00 PM Sun: Closed


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Reviews Sort Reviews by: Date » or Rating »

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1 Reviews

Comment : Service Appointment for an Oil Change was scheduled with Advisor Alyssa Sisk. I arrived 10 mins early and Alyssa was nowhere to be found. Other Advisors paged for her over the PA and I found myself standing and waiting outside my vehicle for over 10 mins. Absurd! I waited for my vehicle to be serviced2.5 hoursand this was with an appointment for a simple Oil Change! Absurd! I received a text msg indicating my vehicle was ready and thus went to pay for my serviceAdvisor Alyssa was nowhere to be found. Was directed to another Advisor across from Alyssa's desk, who was on the phone dealing with personal life issues. Took me over 15 mins for payment. Got into my vehicle to leave and found all of my seat adjustments changed, my radio channel changed, and oily hand prints everywhere! Is this necessary for a simple oil change? Needless to say, I'm disappointed in the quality of work and lack of diligence and customer service provided by a Dealership. I will not be returning to this location again.

Comment : It was okay. I've had better experience with other dealership, but I think this place had so much business it didnt matter.

1 Reviews

Comment : routine oil change, tire rotation, should be quick, took over 2 hours ,the work was done in about 1 hour but car sat since service tech did not do paper work, had to call and ask how much longer. Tech did not review what was done, no discussion of fluid levels, did not receive coupon for car wash.

Comment : Service Representative working with me was extremely exceptional at customer satisfaction. She went beyond average assistance.

1 Reviews

Comment : They're amazing and super helpful!

Comment : Expensive Rip off Dishonest

Comment : Good clean work,I was really impressed

1 Reviews

Comment : The brakes were not done as they have a funny noise when pressing the brakes that was not there before, not right to pay too $$ for a semi done service!

Comment : I got my 6,000 mile check up done with oil change and tire rotation.

Comment : Very disappointed for many reasons already explained on a phone call.

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