Reviewed : 04/28/2026

Comment : I was told that I had to pay for my oil change and service inspection. I was promised 5 free oil changes during purchase of my vehicle but due to my commute for work and mileage usage that promise (contract) was broken. So I am disappointed and not returning to this location or purchasing any vehicles in the future from Toyota of Grapevine.

Reviewed : 03/29/2026

Comment : Horrible. There was no communication between me and yet service rep. He actually left and did not tell me. I was there for 6 hours. When told it would only be 2 hours max. Then the manager of service said he did not want to be there. Well if that is how the managers feels then I understand the service tech attitude. Will not recommend their service. Love the car not the service.

Reviewed : 03/02/2026

Comment : Sabrina is an excellent service advisor. She is very knowledgeable and customer service oriented. The unfortunate thing is that a loyal repeat customer that has bought 5 vehicles from your dealership has to pay an additional fee for using a credit card.

Reviewed : 02/17/2026

Comment : I had an appointment and was told it would take an hour to an hour and a half. At the hour and half mark they hadn't even started on my car. I was there for 3 hours and when I finally got my car the glove compartment was still take apart from when they checked the carbon air filter. I will not be coming back to Toyota due to it's not worth my time.

Reviewed : 01/24/2026

Comment : I had an appointment for an oil change. When I made the appointment I was very clear I would be waiting on the car. At the appointed time, my "service provider" informed me it would be an hour to hour in a half wait. I told him that was baloney. If I have an appointment, that means time of service. Once the free oil changes I got when I bought the vehicle are used up, I will not return to Toyota of Texas for service.

Reviewed : 01/22/2026

Comment : My scheduled appointment was at 8:30 on Saturday. I didn't realize how busy a Saturday was! I found a seat inside and while I waited, I received a couple of texts from my service advisor. Everything was completed within the estimated time I was given.

Reviewed : 01/19/2026

Comment : Did not take my vehicle for a regular service this time around as I have moved elsewhere in the area. Took it in for remediation of the Takata Airbag recall. The dealership declined to warranty their work from an intermittent airbag light which inconsistently occurred after the recall. Primary reasoning from dealership to decline was due to poor dealership documentation of "customer states".

Reviewed : 01/13/2026

Comment : Instead of a simple tire rotation Craig added a list of essential maintenance. After researching I found most were recommended and not required. The wait was supposed to be 2-2.5 hours which turned out to be over 3 hours. When I received my car, there was black grease on the carpet. Second time this has happened. I left a message for Billy the service director last week and he has yet to return my call.

Reviewed : 01/06/2026

Comment : I liked the fact that I didn't wait to long. I got off my car upon arrival and got off. Had to wait a couple of minutes. I felt like I was lost didn't know who to talk to. I parked in front since I didn't know where the service area was. Think I should have been informed of directions upon arrival. I came in with the baby and just felt, I should have been well informed.

Reviewed : 12/07/2025

Comment : The dealer recommended drive belts, but I don't have drive belts in my Prius. The techs need to be more focused on the car rather than to just recommend services based on mileage that may not be necessary. They need to provide more objective evidence when recommending services or repairs. Some of their recommendations were done previously at another shop. The techs are not being helpful if they don't even check.