Reviewed : 10/22/2025

Comment : Professional. Trusted them with my sport roadster to replace rack and pinion steering related assemblies. Align. Replace and balance two front tires. Vehicle was repaired, tested. Returned to me in pristine condition. Drives like a dream. Straight, true and tight. Steering as it should be. I'll bring my other vehicles to strongs for future repairs.

Reviewed : 09/28/2025

Comment : I could give cero stars .. 1 star ⭐ is way too much , this person Rich Strong is an incompetent lier . He drag the repair of my pick up truck for 5 months , and they didn’t finished properly .. dead battery , check engine light , bad oil after sitting for 5 months , body filler and fiberglass dust inside the seats all covered by dust , they remove the rear glass the first week and never put it back for about 4 months and a half , bad paint job , scratches , paint over dust , didn’t finish installing agreed work , install bumper , bed components, missing parts ( spare wheel , hook tie downs , molding ) they not even remove a coffee cup that was there for months . This person is a disrespectful incompetent theft , and a low life lier , I treat him with respect , education and politeness.. but nothing works with him , all 4 places I visit before him for a quote give me 6 weeks to straighten a rear section of the frame , install a new bed , paint the bed , fix a corner of the cab , reinstall bumper ( I end up doing it myself with my teenager in 45 min )

He told me he would take care of the battery and the mess inside the truck .. never did , this is how you deal with your customers ? I don’t think so , he was like that with me just because he didn’t feel any worries or concerns about me because he probably look at my person as a nobody. I am going to court , I will report this person to the BBB , to the CT department of consumer protection and to the DMV .
Do a favor to yourself , don’t go to this business unless you have months to waste on a job that should take weeks and half done . God is my lawyer and evil is always defeated with faith .

Even telling this guy that I was sick and couldn’t work for months I was planing on not keeping the truck anymore and sell it to cope with expenses and try to recover some money back , telling him a bunch of family struggles nothing makes him change .. I am 45 and I hate that this happen over and over because you try to trust in someone because also google shows him like a good business but I guess those are all friends .. no outsiders no real reviews .. you will pay !!
I trust in you , but the court and God will work in my favor .

Reviewed : 07/10/2025

Comment : This place is incredibly disappointing. My wife and I brought our Range Rover in after they confidently told us they specialize in these vehicles. After the initial diagnosis, they claimed to have fixed the issue and assured us the car was in perfect condition. Shortly after, we returned the car due to a coolant issue--this time a $4,000 repair. Weeks went by with no real answers. They kept saying they were waiting on parts and couldn't figure out why a warning light wouldn't go off. We had to constantly follow up because they didn't communicate. When we finally got the car back, it didn't drive the same. The engine was unusually loud, and worst of all, the coolant problem still wasn't resolved. Would not recommend.

Reviewed : 05/20/2025

Comment : Over priced oil change $300+ is a little too steep

Reviewed : 04/04/2025

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Reviewed : 03/25/2025

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Reviewed : 03/11/2025

Comment : Had the car about 2 weeks. I've noticed it take a long time for the engine to warm up. Contacted Strong and he said it would be $160.00 to change out the thermostat. I can do it myself In less than 10 minutes for $17.00 and change. Guess he doesn't want my business. No problemo!

Reviewed : 03/09/2025

Comment : I recently moved to the area from upper Fairfield County, Connecticut. Having maintained my Volvo well, I was looking for an honest and reliable mechanic. After visiting Firestone in Vernon, I was immediately dissatisfied as they attempted to commit a fraud on me. Strong's Auto Care is without a doubt one of the best locations I've encountered since I've lived in South Windsor, and I highly recommend it. The level of customer service and hospitality is impeccable. I was taken care of from the beginning to the end by Rebecca. It is my intention to return to this location regularly to have my vehicles maintained. #SatisfieldCustomer I recently moved to the area from upper Fairfield County, Connecticut. Having maintained my Volvo well, I was looking for an honest and reliable mechanic. After visiting Firestone in Vernon, I was immediately dissatisfied as they attempted More

Reviewed : 09/27/2024

Comment : Wish I could give more than 5 stars! Brought my car here for body work, and could not be happier. Very friendly service, work was completed sooner than estimated and the final price was exactly according to the quote we received.

Reviewed : 09/11/2024

Comment : I just had one of my Malibu's bumper skin replaced and the wheel's (Road Force Balanced). My 15 year old car now drives and looks almost new.