Reviewed : 03/22/2025
Comment : Disappointed and Concerned Please Read Before Choosing This ShopI purchased a new-to-me Jeep Wrangler and ended up driving to West Virginia experiencing a death wobble, along with issues shifting out of 4-wheel drive the axle seemed to stay engaged even after switching back to 2WD.This shop is a preferred SilverRock vendor, which is how I found them. At the time, I was 3 days into a 7-day return window, and they took two days to diagnose and replace the steering damper a part that can mask death wobble symptoms but rarely causes it alone. They also noted my tires needed replacing. A quick Google search will tell you the same thing most Jeep owners know: death wobble is commonly caused by worn ball joints, tie rod ends, control arm bushings, wheel bearings, or track bar issues not just a steering stabilizer. A damper is often the Band-Aid, not the fix.They had two other Jeeps in their shop hopefully just for oil changes. Because clearly, in-depth Jeep suspension diagnostics weren t the priority.Before replacing the damper, the man who answered the phone told me they had no problem engaging 4WD. I explained (again) that engaging wasn t the issue disengaging was. His response: That s not what I was told. We had already discussed the issue in person both me and my husband. The comment was unnecessary and dismissive, and matched the cold, unwelcoming vibe I got when I first walked in and again when I picked up my Jeep.I took the Jeep to another mechanic immediately. They found three bad bearings, bad wheel seals, and a few other issues all approved by SilverRock for repair. These issues, unlike the damper, are known to cause death wobble. Anyone who specializes in Jeeps or even regularly works on solid front axle suspensions should ve caught that.Now, some might say the treatment I received was based on racism or misogyny. I honestly don t care what the reason was. What matters is that I was treated with disdain and disregard, and I won t be back. Maybe they re one of those we pick and choose who we serve shops, but they still advertise and take referrals from big companies like SilverRock. So that attitude? It matters.Here s the kicker: I ll be spending thousands on modifications over the next few months upgrades, lift kit, tires. But now I know better than to trust them with it.They didn t even test drive the Jeep during inspection. That kind of oversight could ve cost me the opportunity to return or exchange a dangerous vehicle, or worse my safety.So here s what I ll leave you with:If your shop can t diagnose a basic suspension issue on a solid axle Jeep, you probably shouldn t be touching one at all. And if you re willing to treat someone like a burden while they re in crisis?That deserves a warning.Disappointed and Concerned Please Read Before Choosing This ShopI purchased a new-to-me Jeep Wrangler and ended up driving to West Virginia More