Reviewed : 10/16/2026

Comment : If there were a zero-star option, I'd use it. If Google introduced negative stars, I'd finally feel properly represented.

Kia Frisco Service used to be genuinely solid. From around 2021, they had a team of 5 or 6 people who seemed to know what they were doing, answered the phone, explained things clearly, and actually made the service department function. Most of that team appears to be gone, and unfortunately the level of service seems to have left with them.

Now, getting someone on the phone feels like qualifying for the Olympics. Today I called 27 times, mostly having quality conversations with the AI phone lady, before finally giving up and driving over there myself. When I arrived, I was told the one person who could help me was extremely busy. Looking around, that wasn't hard to believe. There were basically two people trying to handle what looked like the workload of an entire dealership.

Meanwhile, the pricing has apparently entered the luxury-goods market. The labor rate is around $220/hour, and somehow even relatively ordinary jobs seem to acquire enough labor hours to qualify as a part-time job.

My favorite moment, though, was paying for a $189 oil change. The card reader suddenly showed $118,900. Thankfully I was wearing my glasses, because apparently that day they were worth approximately $118,711.

I used to recommend this service department because the people there made the experience easy and trustworthy. I cannot say the same anymore. The place feels understaffed, disorganized, extremely difficult to reach, and much more expensive than it used to be.

If you still take your car here, read the estimate carefully, verify every charge, confirm the labor hours, and ask questions before approving anything. Don't assume the experience is the same as it was a few years ago.

The old Kia Frisco Service was great. This version feels like someone bought the name, kept the building, and deleted the customer service department

Reviewed : 10/15/2026

Comment : Just got an oil change and car wash. It went as expected and they sent text messages informing me of the status. Appeared to be an efficient operation.

Reviewed : 10/09/2026

Comment : ? 1/5 — Appalling customer service and complete lack of accountability

I had my vehicle serviced at Kia of Frisco on September 10. Despite having a prepaid maintenance package covering routine services, I was incorrectly charged.

What should have been a straightforward refund has turned into nearly four weeks of frustration.

I've made close to 50 calls over the past four weeks, and not once have I been able to speak with the service manager. Not a single time.

On the occasions I managed to reach someone in the service department, I was repeatedly promised callbacks that never happened.

I eventually had to physically return to the dealership, where the issue was acknowledged and I was assured a refund check would be issued. Despite further promises of follow-up, I have received neither the refund nor any meaningful communication.

The problem isn't simply an incorrect charge. It's the complete absence of accountability, communication, and respect for a customer's time.

It's genuinely concerning that a customer has to make these many attempts to resolve a basic billing issue without ever being able to reach a service manager.

I hope Kia of Frisco's management takes this seriously and addresses both the outstanding refund and the service department's handling of customer concerns.

Reviewed : 10/07/2026

Comment : I love the service..I just wish someone told me about my service coverage expiring

Reviewed : 10/06/2026

Comment : I like KIA and the service is good. I like to come here to preventive maintenance of my vehicle and the service os fast and efficient. Staff is polite and very attentive to any of my questions and inquiries. That's why I choose KIA

Reviewed : 09/30/2026

Comment : I recently hit the door of my EV9 against a pillar in a parking garage and needed bodywork. This happened on 8/20. It is a lease, so I called the dealership immediately to get insight on what to do, assuming there was some approved body shop to take my car to under the lease. The associate said to bring it to the dealership, but I wouldn't have an appt until 9/1. I thought it was odd that I couldn't bring it in earlier and asked to confirm and she says this is the earliest I can do. I show up at the scheduled time for my appt on 9/1 and the intake person is running late and not there. So a young man takes my info down and asks what I am there for. I specifically say body work and explain there is a huge dent in my driver side door. He writes down on the slip “body work”, says “easy enough” and sends me on my way. The whole day goes by and I don't hear from anyone. So I call at the end of the day and speak with an associate there and ask for an update. He asks what service my car was receiving and I tell him body work. He casually replies “we don't do body work here.” I immediately get upset and ask why has my car sat all day at the dealership with a slip tag that says “body work” on it if the dealership doesn't do body work? He explains that they usually send people to a specific body shop for these things. Which makes sense. Most dealerships don't do body work. But I was told by two different people that the dealership is where I needed to be. Eventually, the service manager reached out to me and said he would get my car over to the body shop. The body shop ultimately did the repairs (Protouch Auto Group in Red Oak. The owner was great and communicative) and dropped my car back off at the dealership. It took another 24 hours for someone to call me from the dealership to tell me my car was there and this was after I called multiple times throughout the next morning to speak to someone in the service dept and getting sent to a random scheduling representative because no one in service was available to answer the phone. When they eventually called, they lied and said that the car was dropped off the previous day late in the evening. I know this is not true because the body shop owner and I had been texting back and forth directly because he heard how terrible my experience had been with the dealership. He had been updating me the weekend before and the day of the drop off about his progress and sent me a message at 1230pm that the car was at the dealership not some time late in the evening and I could see the car location on my Kia app. I was at work and unable to pick up the car that day so I decided to see if Kia would reach out on their own and they did not. The next day they told me there were some software updates that needed to be done before I could come pick it up. Which is absurd because my car was sitting at the dealership for 4 days before it got to the body shop and then an additional day after it got back. If there were updates to be done they had plenty of time to do them.

The unfortunate thing is that I have been driving Kias for almost 20 years now . They are reliable cars and I have not had any major issues. And I actually like the EV9 and was going to purchase it after my lease was up. However, after this experience (and another completely unrelated poor service experience at the southwest kia dealership) I will be moving on from Kia and looking into another vehicle.

Reviewed : 09/25/2026

Comment : Very poor experience with Kia of Frisco service center. I agreed to buy new tires from their service shop after being emailed a 25% off coupon. I scheduled my appointment in person to avoid confusion, set for the next week. When I arrived, I signed off on the 4 tire replacement and alignment as expected. I received 3 calls after dropping my car off, trying to convince me to change the brand of tires we had agreed on to a lesser tire brand. I was first told that the agreed upon tire brand was not in stock, then told that the quote was wrong (the exact tire brand and specs were noted), then finally told that the shop could not do the replacement because they would be losing money if I didn't pay the extra $100.

The whole experience was incredibly unprofessional, and felt as though they were trying to bait-and-switch me. Rather than spend $1,200 as agreed upon, I took my business down the road for $600 less. I will not be coming back to this location again.

Reviewed : 09/23/2026

Comment :

Reviewed : 09/22/2026

Comment : Worst customer service I have experienced at a Kia. Keep your car for weeks without updates, no rental car and just say there is nothing they can do. Don't call back

Reviewed : 09/16/2026

Comment : Brought my wife's car in for an oil change, and also needed a diagnostic performed - the engine auto -start has been malfunctioning and the car would not restart unless you completely shut it down and turned it back on. I was told that Kia would need to keep the car for 10 business days…just for a diagnostic. No rental option was offered or available when I inquired. What working family can afford to have a car offline for 10 business days? Ford can perform a quick diagnostic same day - not a good look. Also, how long would Kia need to keep it for the actual work to be done, if a simple diagnostic takes 10 days? This isn't a complaint against any specific person, just the location/kia in general.

Update to this - after being told the above, they came back to us with $1,000.00 worth of other maintenance issues that were found. So it takes 10 business days to look into an issue that potentially leaves the car stalled on the road, but they sure can find $1k worth of issues to charge us for in just a couple of hours.

We will never do business with this auto maker again.