Reviewed : 09/04/2024
Comment : It is EXTREMELY rare that I leave a review, especially a negative review. However; the complete lack of overall service, has left me totally flabbergasted! I had my truck towed here on 8/14/24 by AAA, because a Traction Control indicator light came on. I picked my truck up today 9/3/24, nearly three weeks later....only to discover they did not even look at my truck AT ALL, during the entire 3 weeks it was there! There was NO sensor reading, NO checking under the hood, NO checking the engine of any kind for that matter!! They didn't even open the doors to my truck, let alone attempt to fix anything. I have called several times over the course of these 3 weeks, and every time I've called I was told, "they would give me a call with an update, once they got around to it". The thing is, THEY NEVER GOT AROUND TO IT!! Even when I picked my truck up today...there was no greeting upon entering. As a matter of fact, they didn't say too much of anything AT ALL!! When I asked questions about my truck, one of the guys just pointed in the direction of the other guy...who just handed me my keys. There were no apologies given, no questions answered, no questions asked, no have a nice day, no sorry for any inconvenience.....absolutely nothing! And the thing is... I wasn't too concerned about anything else really, my only concern was getting my truck fixed. That's all! I have 3 children, at 3 different schools, that all have the same start times and end times, and whom are all car riders. My point is... I need reliable transportation to be able to get to my children and work everyday!! It was bad enough that I had to go 3 weeks without my truck...but to find out that they didn't even look at it, at all!! That was just adding insult to injury! I understand that they could've been very busy, but SAY THAT if that's the case! To say absolutely nothing at all, not even apologize for any inconvenience or anything of the sort... is just rude, disrespectful, and overall distasteful! If I could give NEGATIVE STARS or ZERO STARS, I absolutely would. This place will NEVER get my business ever again. I STRONGLY recommend that you DON'T WASTE YOUR TIME, or your money with these people like I did....they don't seem to want to work anyways.It is EXTREMELY rare that I leave a review, especially a negative review. However; the complete lack of overall service, has left me totally flabbergasted! I had my truck towed here on 8/14/24 by AAA, because a Traction Control indicator ???More