Reviewed : 02/28/2025

Comment : If I could give them no star I would! One star is already too much!Since AAA took over this place has went downhill and is ridiculous!The way the staff is treated is horrendous!!! Never in my life have I experience something like this place! Before they took over this was a family like business, very welcoming and professional and a place I would take my car to any day. Now, I would just run far away! Horrible company!!!If I could give them no star I would! One star is already too much!Since AAA took over this place has went downhill and is ridiculous!The way the staff is treated is horrendous!!! Never in my life have I experience More

Reviewed : 01/07/2025

Comment : Absolutely wonderful to experience, the staff is incredibly helpful and I will be back!

Reviewed : 12/06/2024

Comment : Amazing team and super responsive!

Reviewed : 10/29/2024

Comment : Totally disrespectful, dishonest place to ever go to. It doesn't take 3 females to work in a small office, but I guess it does here since they can't keep track of all the lies. They pulled my truck into the shop and turned around and moved it back out just to work on someone else's vehicle and said I would have to wait for another week. I DON'T THINK SOTotally disrespectful, dishonest place to ever go to. It doesn't take 3 females to work in a small office, but I guess it does here since they can't keep track of all the lies. They pulled my truck into the shop and turned around and moved ???More

Reviewed : 05/29/2024

Comment : Respectful, attentive, and thorough. Twice I've taken two different vehicles to Shenandoah Automative (a 2017 Silverado and a 2020 Pilot) with issues that other automotive service centers "couldn't replicate." The techs at Shenandoah Automotive listened to my description of the problem and conferred with a network of other techs to which they are connected and quickly diagnosed and fixed the issues. There may be other outstanding automotive service centers in Harrisonburg or the Shenandoah Valley, but it will be a long time before I find out who they are; Shenandoah Automative's got my business.

Reviewed : 05/20/2024

Comment : Quite possibly our worst mechanic experience. Our vehicle was messed up during the repair. No one would own up to it. Tried to talk us into a whole new engine. Towed it ourselves to another mechanic, who fixed what Shenandoah broke. No refunds were offered. We didn't need our money back, if they can live with it, we can live without it. At the very least they could have apologized. We will not be coming back here or recommending this place to anyone.

Reviewed : 05/02/2024

Comment : Very quick and precise assistance. Very splendid interactions with the staff

Reviewed : 01/18/2024

Comment : These guys do an outstanding job with everything they do. They maintain our company fleet of over 25 vehicles, and operate with skill and the highest level of integrity. I highly recommend them!

Reviewed : 01/04/2024

Comment : 5

Reviewed : 12/29/2023

Comment : Reception pick the phone is bad