Reviewed : 04/08/2021

Comment : Wonderful service !

Reviewed : 04/08/2021

Comment : I was questioning why the battery is not holding the charge as long as it was in the beginning (last year) and therefore I have to fill up now sooner than I used to do it before(for example) I used to fill up every 6 days, then it went to five and to four. His answer was that it is normal, nothing wrong with the car. Does it mean that cold weather is the factor in holding the charge?

Reviewed : 04/08/2021

Comment : JONNY, the Assistant Mgr, is always helpful and takes the time to explain technical things in an understandable manner. He shows enthusiasm and patience to address any questions. He upholds the reputation of Toyota Motors.

Reviewed : 04/08/2021

Comment : Adrian provided exceptional service. He addressed all my concerns and provided regular updates.

Reviewed : 04/08/2021

Comment : They know me by name, I have the same service advisor who has knowledge on my vehicle.

Reviewed : 04/08/2021

Comment : Moe Shurafa was extremely helpful and expeditious in getting my service issue resolved. I have always experienced good customer service at both the Van Ness and Geary locations, but I felt like Moe went the extra mile this time. Kudos to him and to all your service staff.

Reviewed : 04/08/2021

Comment : When I had a Nissan and service was required, it always was returned washed, so far only two times happens at Toyota San Francisco: the day a bought it and in one service a year ago.

Reviewed : 04/08/2021

Comment : Adrian was amazing! He explained the process for getting my window fixed, and even after we chatted about the timeline for repair, he called me to give me real time updates. I was trying to be optimistic that given weather and other things that I wouldn't have my car for a whole week, but Adrian let me know that I'd have my car back sooner than expected! YAY! He was courteous, friendly, informative and abundantly accommodating! The experience was everything I hoped for in customer service at Toyota. Thank you Adrian! I wish to give him a personal shout out for everything. Having one's window broken into from vandalism is always a crappy thing, but Adrian was so friendly and accommodating with transportation arrangements to/from my house back to Toyota's service dept, that I was not as mad about the cost of the repair, even though it was less than my deductible so insurance wouldn't cover it. Thanks Adrian!

Reviewed : 04/08/2021

Comment : They are terrific!

Reviewed : 04/08/2021

Comment : Richard did a good job and was able to accommodate the timing of me having my new born with me. You should remove the option to have a car rental for you from the app if it really doesn’t mean you can get a car. It’s pointless and misleading. Other than that, the service was great.