AAA Approved Auto Repair Shop Reviews Sallas Automotive 11110 Hickman Mills Dr Kansas City, MO 64134 Tel: (816) 765-6060 Hours: M-F: 08:00:00 AM - 05:00:00 PM Sat: Closed Sun: Closed www.sallasauto.com Reviews Sort Reviews by: Date » or Rating » Page 1 of 45 |<< 1 2 3 4 5 6 7 8 9 10 → >| 1 Reviews Heather bourdon Kansas City, MO Reviewed : 08/22/2025 Comment : 1 Reviews Karen stewart Kansas City, MO Reviewed : 08/21/2025 Comment : 1 Reviews Lashonda v. Kansas City, MO Reviewed : 08/20/2025 Comment : I brought my Hyundai in to this shop after my car began stalling and showing multiple engine codes. From the start, everything was running smoothly. What I was told would be two day repair for my timing chain turned into a month-long experience with my car sitting in the shop. Communication was inconsistent at times, and I often felt in the dark about what was really happening. The shop initially quoted me around $2,600, then revised it to $4100 and offered a $800 discount. The total ended up at $3,908. During the repair, I was told that my dowel pin had broken in the camshaft, which required additional work. I receive a text message saying my car was ready for pickup. I came paid my balance in full. Less than a hundred feet of leaving out the parking lot my check engine light was back on and problem still existed. Im thankful I caught it in time because it was a Friday and they are closed on weekends. So it would have been my word against there's when it came time with correcting the problem. When I arrived for pickup today, the shop stated they waived an additional $800 fee for a solenoid recalibration/replacement that was directly related to the timing chain work they had just performed. I feel strongly that this should have been included in the original service and not presented as an "extra" charge after I had already paid. To their credit, I really appreciated the friendliness of the two administrative assistants, who went above and beyond to help me. They provided me with a shuttle ride home when I dropped off my car, even paid for me an Uber to pick up the loaner vehicle, and made sure I had a loaner car for the month while mine was being repaired. Those accommodations meant a lot during a very long process. The shop also test drove my car for 40+ minutes before releasing it, and the check engine light has not come back on yet. I appreciate that they ultimately covered the $800 charge, but overall the experience left me questioning trust, timelines, and transparency. If you use this shop, know that while they will work with you and provide support, you'll need to ask a lot of questions, push back on extra fees, and keep good records. The repair seems to be holding for now, but the process was much more difficult and drawn out than it should have been. 1 Reviews Lashonda valentine Kansas City, MO When I arrived for pickup today, the shop stated they waived an additional $800 fee for a solenoid recalibration/replacement that was directly related to the timing chain work they had just performed. I feel strongly that this should have been included in the original service and not presented as an “extra” charge after I had already paid.To their credit, I really appreciated the friendliness of the two administrative assistants, who went above and beyond to help me. They provided me with a shuttle ride home when I dropped off my car, even paid for me an Uber to pick up the loaner vehicle, and made sure I had a loaner car for the month while mine was being repaired. Those accommodations meant a lot during a very long process.The shop also test drove my car for 40+ minutes before releasing it, and the check engine light has not come back on yet. I appreciate that they ultimately covered the $800 charge, but overall the experience left me questioning trust, timelines, and transparency.If you use this shop, know that while they will work with you and provide support, you’ll need to ask a lot of questions, push back on extra fees, and keep good records. The repair seems to be holding for now, but the process was much more difficult and drawn out than it should have been.'> Reviewed : 08/20/2025 Comment : I brought my Hyundai in to this shop after my car began stalling and showing multiple engine codes. From the start, everything was running smoothly. What I was told would be two day repair for my timing chain turned into a month-long experience with my car sitting in the shop. Communication was inconsistent at times, and I often felt in the dark about what was really happening.The shop initially quoted me around $2,600, then revised it to $4100 and offered a $800 discount. The total ended up at $3,908. During the repair, I was told that my dowel pin had broken in the camshaft, which required additional work. I receive a text message saying my car was ready for pickup. I came paid my balance in full. Less than a hundred feet of leaving out the parking lot my check engine light was back on and problem still existed. Im thankful I caught it in time because it was a Friday and they are closed on weekends. So it would have been my word against there's when it came time with correcting the problem.When I arrived for pickup today, the shop stated they waived an additional $800 fee for a solenoid recalibration/replacement that was directly related to the timing chain work they had just performed. I feel strongly that this should have been included in the original service and not presented as an “extra” charge after I had already paid.To their credit, I really appreciated the friendliness of the two administrative assistants, who went above and beyond to help me. They provided me with a shuttle ride home when I dropped off my car, even paid for me an Uber to pick up the loaner vehicle, and made sure I had a loaner car for the month while mine was being repaired. Those accommodations meant a lot during a very long process.The shop also test drove my car for 40+ minutes before releasing it, and the check engine light has not come back on yet. I appreciate that they ultimately covered the $800 charge, but overall the experience left me questioning trust, timelines, and transparency.If you use this shop, know that while they will work with you and provide support, you’ll need to ask a lot of questions, push back on extra fees, and keep good records. The repair seems to be holding for now, but the process was much more difficult and drawn out than it should have been. 1 Reviews Malice bliss Kansas City, MO Reviewed : 08/20/2025 Comment : Always good service. One of the only car repair places where a quote has gone down between discussions and repairs. Reliable services. I've been going for 10+ years. 1 Reviews Phil fowler Kansas City, MO Reviewed : 08/19/2025 Comment : 1 Reviews Dennis festus Kansas City, MO Reviewed : 08/19/2025 Comment : Everything was fixed and explained in detail. Time frame was on time. I would recommend Sallas Auto Repair to anyone. Thanks for your service. 1 Reviews A giguere Kansas City, MO Reviewed : 08/18/2025 Comment : 1 Reviews Dennis cook Kansas City, MO Reviewed : 08/14/2025 Comment : Very professional. Explained everything they found that needed attention and fixed my problems. This was my first experience with Sallas, but I will go to them from now on. Highly recommend! 1 Reviews Ilya mazel Kansas City, MO Reviewed : 08/14/2025 Comment : The only place I trust when the repair matters. Page 1 of 45 |<< 1 2 3 4 5 6 7 8 9 10 → >|