Reviewed : 08/29/2025

Comment : Had crank-no start issue on my 2013 Beetle TDI. Only happened after driving. Took it to Royal VW and they said to bring it in and they would hook it up to their computer. It would cost about $200 for diagnostics. Told them there was no error code. After few days, they said they didn't know what the problem was because it had no error code. DUH. They suggested complete fuel system change because they found fine metal particles on the fuel filter. Cost $10,000+. WHAT? Yes that's what they said. Paid the diagnostics fee that found nothing and took it home. After much research on the internet, swapped out the coolant temp sensor and it fixed the problem. $25 part and 30 minutes. Apparently it was reading too low. Because it was not reading high, no error code was produced. Make me think they are parts changers based on error codes and not real mechanics who can diagnose problems. Been very happy with them with all the routine maintenance before this happened.

Reviewed : 08/18/2025

Comment : I have had my car parked there since June waiting on the part they have to have shipped from Germany. It is now August, the part has yet to be shipped and they say there is nothing they can do. Im devastated not knowing when I will have my car fixed. This has put a financial hardship on my family.

Reviewed : 08/18/2025

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Reviewed : 08/15/2025

Comment : Nice ppl, and cleaner than CenterpointVW

Reviewed : 07/25/2025

Comment : matt is the man

Reviewed : 07/23/2025

Comment : Super easy and fast process. Justin was my sales person, great personality, great communication. Had my CPO VW cleaned up and gassed up for me when i arrived. In and out within 45 mins. Thank you Justin, Aaron and the whole team at Royal. 10/10 would recommend

Reviewed : 07/09/2025

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Reviewed : 07/08/2025

Comment : Dustin was absolutely awesome! Very professional and courteous! It's very hard to find such level of responsiveness and professionalism nowadays in this business.

Reviewed : 05/26/2025

Comment : i called MULTIPLE times in order to make an appointment and was hung up on each time. The fourth time I called i was put on hold for 40 minutes, finally someone from the servicing department answered and put me back on hold. 30 more minutes later i was hung up on with no one even picking up the phone again. I called back and was directed to someone to leave a message for, i left a message and still haven’t heard back.

Reviewed : 05/20/2025

Comment : So i went in today to get coolant in my truck. Never been an issue. I’ve done this MULTIPLE times. Never got my truck checked out. Neeko actually started off telling me the new trucks are sensitive and if it keeps happening maybe it may be a leak but he didn’t think so, so i kept just getting coolant. Okay today i go in because the light came on again and it’s been maybe two months since the coolant light came on. And he tells me i come in all the time and after twice they can’t do coolant. Mind you, this man is never mean to me EVER. So I’m like I’ve been in here well over twice doing this so show me the policy saying after twice you can’t do it and he went to say i have a leak.. i said how do you know that if i have never had the car serviced? Part of the reason i never had it serviced there is because neeko recommended mikes in Pelham to me a while ago saying he wouldn’t do anything At Volkswagen because it’s cheaper with Mike. I told him i wanted the manager so i can see the policy that he was speaking on that says after two times i can’t get coolant. Now mind you, this is not a big deal IF THIS HAD BEEN A RULE FROM THE BEGINNING! But no what it was is neeko was having a shitty day and didn’t want to help so today he wanted to either make up a rule or start following the rules! But not on my watch will i get mistreated because you decided you don’t want to follow rules at your job! He had every reason in the book to try to give me. Oh you have had so many appts and missed them. I can recall ONE appt for the diagnosis but i didn’t go because again, neeko referred me to mikes. And when i first bought my truck i got my free oil change there but that’s it. I so saying multiple is crazy! That’s not even the point though! The point is don’t start doing a service and decide you don’t want to do it because of your shitty day. You reap what you sow and I’ll make sure this policy is showed to me and that this review goes all the way up to who it needs to go to. Because i actually liked neeko. He was the only person that wasn’t racist that encountered but today his period was on i guess i don’t know. But im not the one to treat unfairly because you will be heard about to the top managers at Volkswagen. Do better at your job. And everytime i have a bad encounter, im writing a review. I’ll be back to get the policy printed to me. So get a head start on it after this review if you need to. Because that was a bold face lie.