Reviewed : 08/26/2025
Comment : I've never been the person to do this kind of thing, but I've got to warn people about Robert's in West Lebanon. I don't know how this place is still in business.
Dropped my F350 off in June for tie rods and front end grinding. Tech diagnosed it as front U-joints, shop called later that afternoon claiming wheel bearing, as I had suspected, so wheel bearing it was. Got an approximate quote, told them I needed it back in two days, they told me they'd have it to me the next day. Never heard from them again - dead silence - no text updates, no calls. Called them myself a day later, was told I'd need to get it the next day. Called right before closing the next day, the day I needed to pick it up, after hearing nothing the entire day again, was told I'd need to get it the following morning. Of course, after I had made it abundantly clear every time I had called, and when I had dropped it off, that I needed it this day, and was told every time they'd have it ready for me. Never gave me any update that it wouldn't be ready. Tech rushed and put it back together right at closing because Receptionist at the front desk couldn't do her job.
Got charged over 1,000 dollars more than my quote, which obviously the receptionist never called and told me beforehand, and that didn't include the 250 bucks they tried to charge me for rotors they didn't install on my truck. Sent me away with axle joints with play in them, bad axle seals that caused a massive leak when they installed the bearing, and put my hubs in auto mode, so the bearing seized 5 miles away from home - grinding became way worse - hilarious considering the receptionist had said over and over again, "we're just so worried about your safety, since you tow horses and all, we just want to make sure you're safe" - then they ignored me for three days, charged me 4,500 bucks and destroyed my front end.
Called the next day, receptionist told me to bring it in Monday and she'd get me a courtesy car. On Monday, she told me to bring it in Wednesday since all her rentals were booked. Tuesday night, she told me to bring it in on Thursday. Because of the last minute change, Thursday ended up not working for us, and we had to push to Friday for an 8am dropoff. At 7:30 am on Friday, while we were actively on the road to drop the truck off, she texted me asking me to bring it in on Tuesday instead, because they had an engine job on the lift. We made this appointment on Wednesday. Third time she had rescheduled. Clearly they didn't want to deal with their mess up. I expressed my disappointment and frustration, and she said she would make it work, bring it in. She asked if I would be dropping it for the day, and I said yes. We dropped it off, and I told her to please call with what they found. She said yes. Heard nothing all day, obviously. Heard nothing all of Monday. Called in the afternoon and she gave me some excuse that they had "taken it on some test drives and put it up on the lift but hadn't found anything". Was pretty convinced they hadn't touched the truck at this point, so drove over on Tuesday morning and found it exactly where I'd parked it on Friday morning, odometer with exact same mileage, my seat position unmoved (I'm 5'2). Laughable. Lied to my face.
Emailed management July 1. Ryan called the same day promising a refund and proceeded to do nothing but waste my time for over sixty days with no refund, no resolution - not even a dang credit - to take care of this headache. Called me constantly telling me his personal problems, continuing to promise a refund but doing nothing to actually execute on it, while I shelled out another 3 grand and spent my weekends off fixing the seized bearing and my fried front end thanks to their incompetence.
It's been over three months since they destroyed my truck, over two months of dealing with Ryan, and I've yet to see any resolution from Robert's.
Stay far away. This place is clearly in the business of scamming people and has no interest in making this right, despite telling me multiple times that they would. Learn from my mistakes.