Reviewed : 11/29/2025

Comment : My daughter and her family made arrangements reservation to stay at an AirBnB in Franklin over Thanksgiving and brought me with them. When we got to the house, the drive was down in a deep gulley and we couldn’t get out. There was also no room to deploy my wheelchair ramp. We couldn’t get out because the handicap van was bottoming out in the driveway and there was zero room to turn around. My son-in-law is from Franklin and called Ridgecrest. The dispatcher was very kind. When the driver called, his first question was if we were safe and if we were warm. We think his name was Hayes. We told him we were fine and just couldn’t get the car out of the gulley. When he got there, he assessed our situation and got us out very quickly. Needless to say we found a hotel instead. We cannot thank Hayes and Ridgecrest enough for helping us out. They are truly amazing. God bless you for putting people first!!!

Reviewed : 11/21/2025

Comment : Hey guys, just wanted to give you a Huge shout out! Especially DALE!! Dale is literally the only driver that we’ve ever had living out here for years that knows how to use communication and can find the address !! What a huge lifesaver we’ve used this company a large Handful of times in the past two years! LIFESAVERS! Affordable! Dependable! Knowledgeable and the only people that can find us!! And they haven’t messed up our driveway. It’s very steep, terrible. We’ve been in some pickles sometimes I’m sure everybody knows vehicles have their issues. Middle of nowhere makes it tough so you always wanna have someone you can rely on for one of your rigs to get that thing into the shop and get it right! Appreciate you guys very much, From my families’s hearts to yours- We sincerely appreciate you! Keep doing a great thing guys!

Reviewed : 11/14/2025

Comment : Giuseppe, Jeremy and Lonnie are exceptionally smart men! They persevered to figure out the issues when the dashboard warming lights were no longer on. Their smiles and kindnesses were comforting. I give them a 10 star rating.

Reviewed : 11/03/2025

Comment : Professional, polite and awesome to work with!

Reviewed : 10/31/2025

Comment : Dale #20 towed our car late in the evening to a hotel. We were traveling far away from our home. We had a flat tire and there wasn't anyplace open that had the tire we needed. He put it in a parking space in a position that we could get it towed to get a tire on it the next day. Dale was a very pleasant man. It was a little light in a very dim experience.

Reviewed : 10/24/2025

Comment : As always, this shop provides excellent customer service and goes out of their way to make customers happy.

Reviewed : 10/23/2025

Comment : They are fabulous in every respect. Go there. You will be pleased.

Reviewed : 10/15/2025

Comment : Tim the tow truck driver was very awesome he help us find a motel. They repair the truck in a timely manner and picked Charlotte up at the motel so she could get the truck. All the staff was very nice and polite. Thank you for all you did for a couple of stranded folks.

Reviewed : 10/10/2025

Comment : I?ve used Ridgecrest towing several times. They show up and are very professional. The last time I broke down was in a dangerous blind curve. They were very safe and got me out with no problems.

Reviewed : 10/09/2025

Comment : Always great experience