Reviewed : 04/30/2025
Comment : Beware, and do not take your vehicle to this place for any reason at all!!!,
The anti-theft key fob went faulty. There were obvious things that pointed easily to what was wrong, Common sense things. Like the anti theft light being on, And since the auto start worked and started the car, it doesn't take a rocket scientist to know it wasn't the solenoid, alternator, starter, ignition, battery, nor the anti theft module, You knew within five minutes it was the key key. And even the little computer that took what? 30 seconds to connect to tell you that is what is was, made me want to roll my eyes. You knew it before we left and quoted $200 for the fix. Did you forget telling me you would pull the old key off and put it on the new fob, so it wouldn't have to be recut? Yes you were open Saturday, but of course at $50 dollars a day for a "loaner" they didn't have it done on Saturday. So, Monday you call and suddenly it's $450 for the fix, not counting the now $150 for the "loaner?" Please don't call it that ever again to people!
Should we talk about how you told us to make sure "the loaner" was full when we returned it, and when we get in and start driving it wasn't even 3/4 full? I got 17 minutes to Faucett and had to turn around and come back because I forgot my ID and credit card at the desk, and made sure the woman knew that tank wasn't full on the "loaner."
When I got testy with you about the cost, Monday, and suddenly had excuses about diagnosing and labor, and you made the snarky comment, " if you knew what is was, well why did you bring it here then?" My common sense answer was simply, "You are a Chevy dealership and I knew you had them in stock.
So, your excuses to me why it was justified to suddenly pump the cost up $250 more, when yes, I know how to program the fob. That wasn't the original fob. One of my buttons broke on the original key so I ordered a new one, took it to a locksmith and had the key fob cut, and reprogrammed the key so it wasn't like it took anyone but an old lady and you tube videos to do it myself.
Sadly over the weekend when we mentioned the issue to other people and your company, and hearing,
"They are a rip off," and "nope they won't get your car fixed by tomorrow," obviously your reputations with the locals speaks volumes to why there were no cars in any bay across from you, when we got there at 4:30 and how many employees were just hanging out at the desks in the service department in your plush new place with the heated bays and fancy floors, you have to find someone to get money to pay for it.
Yep, the locals called it right!
What when I and my 85 year old Dad showed up, did you think, Oh we got suckers here?
Well, back in the day when we had Chilton books, and tried to figure out why a car wouldn't start, it was usually the starter the solenoid, the starter or the battery. There wasn't a specific dummy light, like you had with my car, but the process of elimination is common sense that most mechanics used to figure out the issue. Even the tow truck driver knew it was the anti theft and told you so at the desk.
So, where the extra $250 came from by Monday is a mystery to me.
I have pressed buttons and called the key fob Siri or Alexa, expecting it to answer. I have pushed buttons to see if it will light up, but nope, it's just like every other fob I have.
Was it for weekend storage of my car? It doesn't leak oil. Is that what it was?
Nope it is just common sense. Pure 100% flat out greed! To pay for the new place? To keep them in plushy houses, I know not, but I do know, that common sense at this place is just dollar and cents in their pockets.
You can say what you want, but when something doesn't require even lifting the hood to fix, and the key is about $65 for them, and of course I understand dealerships have their up charges,
there is no justification for what this ended up being, and they know it.
You screwed us and lied. It's that simple!