Reviewed : 04/15/2025
Comment : I brought my BMW M340 here for a four-wheel alignment and was charged 225. The steering wheel was left off-center, and the car now consistently pulls to the left. I returned to have this addressed, and instead of fixing the issue under the original service, I was charged an additional 120 for wheel balancing—which, unsurprisingly, did not resolve the problem.
When I called the shop right after picking up the car and noticed the issue, I asked if they had test driven it. Sandra, said yes, “of course we test drove it.” Later, when I brought the car back, it became painfully clear that wasn’t true.
The next day, I handed the car to Joey, the person did my alignment, and asked him to drive it himself. I then asked him directly: “Did you test drive this car?” and “Does this feel straight to you?” He couldn’t answer either question. All he could admit was that the car was definitely pulling to the left. So not only did they hand my car back with a steering issue, but they also lied to my face about testing it.
They blamed the issue on my aftermarket parts—custom bushings and a lower control arm—but that excuse doesn’t hold up. Before I brought the car in, it tracked straight, even with imperfect toe settings. The steering issue only appeared after they worked on it. The car was completely drivable before. Now? I have to constantly hold the wheel to the right just to stay in a straight line.
At first, I thought maybe this was just a one-off issue. But then a friend of mine took his Miata MX-5—a completely different make and model—to the same shop, and his car came back with exactly the same problem: a pull to the left. Two different vehicles, same alignment problem. That’s not coincidence—that’s a pattern.
Either their alignment machine isn’t properly calibrated, or their floor isn’t level, or they’re just not taking the time to use their Hunter system correctly. I don’t know if they even bothered to lock my steering wheel or use sandbags, but they definitely didn’t do a thorough job.
To make things worse, I dropped my car off on a Friday, expecting this routine job to be done within a day. I didn’t get it back until the following Thursday. A full week. For alignment.
After several attempts to communicate and request a refund, the owner did offer me to bring my car back to them but I would rather give away that money for peace of mind.
I won’t be back. And if you don’t want to waste your time either, I’d recommend staying away.
Re: the owner’s reply
I do not give permission to share any of my personal vehicle data.
I am documenting all communication and reserving the right to pursue legal action if any information is disclosed.
I asked for partial refund for 100 the second time I called them, and they said they will call me back. They never did.
The specific alignment I was requesting
Front:
Camber: -2.1 toe: 0
Rear:
Camber: -1.8 toe: 0.15
Even if the four-wheel alignment data shows that toe, camber, and caster values are within spec, that doesn’t automatically mean the steering wheel will be centered or the car will track straight. That’s because proper alignment is not just about getting the numbers right on paper—it’s also about making sure the steering system is mechanically centered when those adjustments are made.
If the steering wheel isn’t properly centered before they begin the alignment process, or if they fail to lock it in position during the alignment, then the final result can be technically “within spec” but still totally wrong in practice. Your wheels might be pointing correctly according to the machine, but your steering column won’t match that orientation—so your car pulls, and you have to constantly correct while driving.
So no, blaming the final alignment numbers doesn’t excuse a crooked steering wheel. That part is entirely on the technician’s process. If they skipped the step of straightening and locking the steering wheel before making adjustments, then the outcome was flawed from the start—regardless of what their printout says.
I major in mechanical engineering and math.