Reviewed : 10/14/2026

Comment : After repairs my truck would grind and make horrible noises. Returned my truck to me and it wouldn't even start. They took 6 days longer than the factory warranty would cover my rental for, left me to foot the bill.

Reviewed : 10/01/2026

Comment : Don't come here I promise you it's not worth your time dealing with them

Reviewed : 09/29/2026

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Reviewed : 09/23/2026

Comment : What is the point of making an appointment when you drop it off for oil change and recalls and are only told at drop off it will be a couple days. This should be shared upfront when making an appointment...and if you can't handle the work don't accept the appointment until you can. Not having a vehicle and not having advanced warning is highly unprofessional. This could become a 3 star if resolved or could be a 1 star depending how bad this goes as I still don't have vehicle back after two days and looks like the book time for the work was less than time they have already had it.

Reviewed : 09/14/2026

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Reviewed : 09/10/2026

Comment : We sold our car to the dealership and before it was paid off it was being used all over the Houston area which our insurance company informed us we would still be responsible for until the vehicle was retitled. Long story short we still have not received payment for the vehicle and today they lied about not having the title yet to issue a payment so we checked with Ford and it was released to the state and the title has already been sent from the state and received at the dealership. They could not give any legitimate explanation for not paying us for the vehicle but by the way the dealership has already sold to another customer. I'm pretty sure Randal does not do business like this and would like for him to get involved with this Transaction to get it resolved quickly.

Reviewed : 09/09/2026

Comment : Dropped off my car on September 3rd and had an appointment for September 4th and my vehicle still has not been touched yet and it is now September 9th. I called today for an update and the person that answered in service refused to help me since I wasn't his customer. If your cars were built better I wouldn't have to take it in for service for collision assist not being available due to poor workmanship. I will never return to this dealership nor buy another Ford again.

Reviewed : 09/09/2026

Comment : I showed up to the service department with high hopes only to be let down from poor communication and planning, I will never return to this service department and I highly recommend others dont aswell. I not enjoy making negative reviews but after all my time and money being wasted I just have to be honest.

Reviewed : 08/31/2026

Comment : I brought my Expedition in five days ago. The service department told me two to three days. Well it is now five days, no response from service, can't get anyone to answer the phone. When you purchase a $75k car one would think service would be better than this. I have bought many vehicles from them in the last but now this may be the last one. And I paid cash.

Reviewed : 08/18/2026

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