Reviewed : 12/18/2020

Comment : Sales guy wouldn't show me the car without running a credit check... I couldn't have run faster out of there, it's a shame because I had high hopes for the dv80. Genesis needs to break off from Hyundai dealers if they want to sell more cars with the service you expect from a luxury vehicle

Reviewed : 12/18/2020

Comment : Sales guy wouldn't show me the car without running a credit check... I couldn't have run faster out of there, it's a shame because I had high hopes for the dv80. Genesis needs to break off from Hyundai dealers if they want to sell more cars with the service you expect from a luxury vehicle

Reviewed : 11/12/2020

Comment : I am just so ridiculously frustrated with this place. I have a 3 year old car that I bought from them. (I will never make that mistake again). The back door stopped working. Will not open from the inside or the outside. We have over 60,000 miles on it, so it's not covered under warranty anymore. (You know those miles really put the wear on tear on doors). I left a message for the service department because they said they were busy and had to have someone call me back. 2 weeks later, no one called back, so I called them again. They said the same thing. Not this time. So they transferred me to an advisor. They said they couldn't tell me if it would be covered unless they looked at it. I asked if there would be a charge to look at it. "Not if it's determined that the repair will be covered". Well... that's a conundrum then, isn't it? Then she tells me they can do a complimentary 30 minute inspection. Awesome! "It will only cost $79.95" What??? "So it will cost $79.95 for the complimentary inspection?" "Yes. But it normally costs $159.95, so it's half price." Here, I am, still a little confused "So... it's not complimentary, it's half price." "If you want to look at it that way" she says. ARE YOU KIDDING ME???? How else could I possibly look at it?! I actually laughed. There is no way I am going to give these people another dime. And, I'll be contacting the NHTSA about the problem with their doors not opening after 3 years.

Reviewed : 11/12/2020

Comment : I am just so ridiculously frustrated with this place. I have a 3 year old car that I bought from them. (I will never make that mistake again). The back door stopped working. Will not open from the inside or the outside. We have over 60,000 miles on it, so it's not covered under warranty anymore. (You know those miles really put the wear on tear on doors). I left a message for the service department because they said they were busy and had to have someone call me back. 2 weeks later, no one called back, so I called them again. They said the same thing. Not this time. So they transferred me to an advisor. They said they couldn't tell me if it would be covered unless they looked at it. I asked if there would be a charge to look at it. "Not if it's determined that the repair will be covered". Well... that's a conundrum then, isn't it? Then she tells me they can do a complimentary 30 minute inspection. Awesome! "It will only cost $79.95" What??? "So it will cost $79.95 for the complimentary inspection?" "Yes. But it normally costs $159.95, so it's half price." Here, I am, still a little confused "So... it's not complimentary, it's half price." "If you want to look at it that way" she says. ARE YOU KIDDING ME???? How else could I possibly look at it?! I actually laughed. There is no way I am going to give these people another dime. And, I'll be contacting the NHTSA about the problem with their doors not opening after 3 years.

Reviewed : 11/09/2020

Comment : Great customer service at the service department. Shuttle drivers were great

Reviewed : 11/09/2020

Comment :

Reviewed : 07/17/2020

Comment : We went on July 2nd just to take a look at what was on the lot. As soon as we parked a salesman came out. His name was Andrew. He greeted us and asked what we interested in getting. We told him we were looking but had an idea as to what we wanted. I told him I wanted something with a lot of leg room for our growing family. My husband told him he wanted to check out the palisade. That was the first one we saw. WE were very impressed by his knowledge of the vehicle. Answered all of our questions about it and then took us to see the limited edition palisade. We test drove it and loved it. I felt the palisade was a little too much for us then asked to see the santa fe...When Andrew showed us the Santa Fe I told him lets see the Palisade one more time. We were convinced that the Palisade was for us. We sat down and go to work. We were introduced to David Martinez the Sales Manager and they helped us get the best deal! From start to the very last minute they took the best care of us. It was our daughters first birthday that day and we didn't expect to go home with a brand new 2020 Palisade. They took great care of us like I said from start to finish. Andrew even got my daughter some cookies. He didn't have to but it was very nice of him to do that. I highly recommend Rally Hyundai. Especially Andrew. He came right out on a hot AV morning and helped us until we left. David Martinez thank you for your help as well. You got us a great deal. We are truly happy with our decision and our daughter loves the ride.

Reviewed : 07/17/2020

Comment : We went on July 2nd just to take a look at what was on the lot. As soon as we parked a salesman came out. His name was Andrew. He greeted us and asked what we interested in getting. We told him we were looking but had an idea as to what we wanted. I told him I wanted something with a lot of leg room for our growing family. My husband told him he wanted to check out the palisade. That was the first one we saw. WE were very impressed by his knowledge of the vehicle. Answered all of our questions about it and then took us to see the limited edition palisade. We test drove it and loved it. I felt the palisade was a little too much for us then asked to see the santa fe...When Andrew showed us the Santa Fe I told him lets see the Palisade one more time. We were convinced that the Palisade was for us. We sat down and go to work. We were introduced to David Martinez the Sales Manager and they helped us get the best deal! From start to the very last minute they took the best care of us. It was our daughters first birthday that day and we didn't expect to go home with a brand new 2020 Palisade. They took great care of us like I said from start to finish. Andrew even got my daughter some cookies. He didn't have to but it was very nice of him to do that. I highly recommend Rally Hyundai. Especially Andrew. He came right out on a hot AV morning and helped us until we left. David Martinez thank you for your help as well. You got us a great deal. We are truly happy with our decision and our daughter loves the ride.

Reviewed : 06/24/2020

Comment : It's been almost two weeks, and I'm still waiting for the service manager to return my call. The general manager of Rally Hyundai said the service manager would have to assist me. The advisor was unprofessional and very sarcastic about my concerns. After reading the paperwork; it was determined that I was given different information over the phone in regards to my car.

Reviewed : 06/24/2020

Comment : It's been almost two weeks, and I'm still waiting for the service manager to return my call. The general manager of Rally Hyundai said the service manager would have to assist me. The advisor was unprofessional and very sarcastic about my concerns. After reading the paperwork; it was determined that I was given different information over the phone in regards to my car.