Reviewed : 04/11/2025
Comment : Customers be aware. This dealership has a service advisor who when he makes a mistake, instead of owning up to it and make things right, he would shift blame to his customer and try to make the customer pay for a service he/she did not need, nor requested.
Do not make same mistake as I did. Do NOT trust them. If you must go there for services despite reading this review and any other negative reviews before, please check everything! Review thoroughly before you sign the work orders and the invoices. Make sure they did not slip in something that you did not request. Especially those complimentary services that will not show up as added cost on your work order and invoice total.
That’s what happened to me. I went in there for 10K mile service. And service advisor had slipped in complementary oil change request onto my work order without letting me know. Regrettably, I placed good faith trust on that service advisor, and signed the papers without thorough review, only checking the total amounts match with 10K service estimate he gave me.
I did not know about added oil change request until Chris, the service advisor, called me few days later asking me to pay for the oil change since Hyundai denied reimbursement. Long story short, by his own admission, he had “forgot” to check the service history, and added complimentary oil change to my 10K mile service request. Since he did not check, he did not realize the oil change was already done previous month. Then he blamed me for not letting him know that I had oil change done on my previous visit, which could have avoided this mess. And according to Chris, since I signed the papers with that complimentary oil change request on them, and that I did not let him know about the oil change done on my previous visit, I am just as responsible as he is for this unnecessary oil change that they did not get reimbursed for.
I refused to pay for it since I did not ask for oil change on my 10K mile maintenance to begin with, and that this is clearly his fault for not reviewing my car's service records before he put in that work order. Also, this is something he sneaked it onto orders without letting me know. After some heated argument about 25 min, Chris told me that this will count against my 4 complimentary services as we hung up.
Few things to think about:
1. Why would any service advisor recommend and/or include oil change service on 10K mile maintenance check-up, when they should know better that oil changes are typically done at 7500-mile maintenance check-up?
2. Why would any customer make request for an oil change at 10K services, when the customer already had taken care of it at 7500-mile services?
3. Why do I need to remind any service advisor what they had done to my car on my previous visit when it should be there on their records already? Why is it a customer’s fault when service advisor did not do his job properly – i.e. reviewing service record before taking the car in, providing proper advice on the services needed, and prepare those work orders and invoices accordingly?
4. BTW, I found out that 4 complimentary services limitation he mentioned applies to 2025 models. Since my car is 2024 model, it does not apply. I really do not think this service advisor knows what he is talking about. I'm just glad that he cannot rip me off on my complimentary services that way.
Still, I do not appreciate his ‘I am going to make you pay for my mistakes, one way or the other’ attitude. Very poor customer service.