Reviewed : 04/24/2026

Comment : I had a very frustrating experience here and would not recommend this place.

I went in for a smog check, forgetting that my battery had died the day before. Instead of explaining that the vehicle likely wasn’t ready for testing, they went ahead and ran the smog anyway. The test failed because multiple system monitors hadn’t completed, and they immediately reported the failure to the DMV.

On top of that, the technician accused me of having my catalytic converter swapped out illegally, which was completely unexpected and honestly insulting. I’ve owned the vehicle for years and have never had any work done on it. He even offered to show me, but then wanted to charge me just to put the car on the lift — which reinforced my feeling that everything here is about money.

After the failed test, I was told I still had to pay because they spent about 30 minutes on it. From my understanding, many places don’t charge if the vehicle isn’t ready and fails for that reason, so this didn’t sit right with me.

To make matters worse, their payment system wasn’t working properly when I tried to pay electronically, which just added to the frustration. The technician then got visibly irritated with me for being unhappy and handed me off to another employee instead of resolving the issue professionally.

Overall, the experience felt unprofessional, transactional, and lacking basic customer service. Charging for a failed test, reporting it when the vehicle clearly wasn’t ready, and then getting frustrated with the customer is not how you treat people.

I’m sure there may be a response to this, but this review reflects my personal experience.

Reviewed : 03/17/2026

Comment :

Reviewed : 02/06/2026

Comment :

Reviewed : 01/29/2026

Comment : Simply excellent!

Reviewed : 01/26/2026

Comment : Very welcoming and friendly. Found this place by Google reviews and gave it a try. It's my go to everytime for my smog test now! Convenient to go to AAA after to do vehicle registration. Fast service and great price!

Reviewed : 01/16/2026

Comment : They were quick, great price and great customer service. I highly recommend them.

Reviewed : 01/07/2026

Comment : Awesome shop. Very knowledgeable. Highly recommend coming here if you want your automobile fixed right the first time. 10 star.

Reviewed : 10/29/2025

Comment : I was a great experience. Speedy reliable will be a customer for years to come.

Reviewed : 10/24/2025

Comment : I meant to give five stars, but I accidentally hit four. The bottom line is that the people are nice, friendly and professional. If you want the work done correctly, I recommend getting repairs at this shop. I am irritated when people expect to pay way less, and expect quality work. Not only is car repair labor intensive, it requires expert knowledge. Ask yourself this question: how would you feel if someone tried to lowball your labor? Now, resonate.

Reviewed : 09/26/2025

Comment : I wanted to take a moment to express my gratitude for the outstanding service you provided during my visit to Quality Auto Service your expertise as an advisor and mechanic was evident and it truly set my mind regarding my Honda HRV I greatly appreciate the way you address all my mechanical needs with such thorough knowledge and professionalism it is reassuring to know that I have found a reliable mechanic for any future vehicle needs thank you once again for your dedication and for your excellent repairs conducted on my car I highly recommend Quality Auto Service to anyone seeking trustworthy Automotive Care thank you Mike