Reviewed : 04/30/2026

Comment : Fast service, completed maintenance that was due, online tracking of service got behind but text updates were correct and timely. Pricing is good for certain items, high for others compared to other shops.

Reviewed : 04/29/2026

Comment : Love going to La puente Ford service manager John T it's a great guy love taking our cars there Great service great customer skills

Reviewed : 04/12/2026

Comment : Angel was a pleasure to work with. However I was told by service staff that the recall would be taken care of but Angel informed me there is currently no resolution to the recall.

Reviewed : 04/04/2026

Comment : Ken is always a pleasure to deal with. Straight to the point and nothing sugarcoated. Been coming to Ken for 4 years now.

Reviewed : 04/02/2026

Comment : Jen was great and cert Friendly. Told me I also had a recall and also got my coupon and car ready when he had said it would be resdy

Reviewed : 03/30/2026

Comment : Service representative Michael was friendly, courteous and professional. Service was completed in a timely manner. I have no complaints.

Reviewed : 03/29/2026

Comment : David was friendly and understanding. He understood that I wasnt interested in getting extra services done and he didnt pressure me which I appreciated. Better experience this time around since the last time I was there.

Reviewed : 03/22/2026

Comment : Everyone there was very friendly and understanding of everything that was going on with my vehicle, I was kept updated about everything that was going on with my vehicle, I will definitely be back here.

Reviewed : 03/20/2026

Comment : Very bad experience. He said it would be fixed in 23 hours, but it wasn't finished the same day and no one even notified me. When I came to pick up the car the next day, I arrived earlier, yet they served customers who came after me first. The service was extremely poor.

Reviewed : 03/04/2026

Comment : I love La puente Ford service crew John T is a magnificent guy treats me like family I should have bought a Ford a long long time ago puente hills Ford is the best you guys go above and beyond to please your customers thank you.