Reviewed : 10/12/2026

Comment : I broke down near this shop, 8 hours from home. What i thought was something catastrophic turned out to be a brake caliper bolt failure and these guys had my car repaired at a fair price within 6 hours of them opening.

Super grateful for the outstanding service. Definitely recommend if you are looking for a local mechanic .

Reviewed : 09/26/2026

Comment : These guys are fast, I think 3 out of 4 times I've been here the car has been ready same day. WOW! You can drop your car off the night before and put your needs on the paper and drop the key in the slot so it's ready for them 8am the next morning. Really smart idea and super helpful when we can't get out of work to drop the car off.

Brandon doesn't push unnecessary repairs, but will still let you know what may be coming down the road if you'd like to take care of things early. I really like that. Honest people, and they move fast as lightning :)

I've had two Acuras in here, one for 100k service with timing belt, water pump, etc, another for spark plugs, trans/brake fluid changes, etc, and a couple brake jobs on two of my in-laws' jeeps along with some wheel bearings and ball joint repairs. Everything's been great.

Reviewed : 09/25/2026

Comment : Great guys. Great service.

Reviewed : 09/17/2026

Comment : Professional Automotive provides exceptional service! Brandon is very kind and knowledgeable.

Reviewed : 09/15/2026

Comment : Outstanding. One of the best values in the city. Thank you for the outstanding service.

Reviewed : 09/07/2026

Comment : Great company to do business with, the owner is professional and friendly!

Reviewed : 08/31/2026

Comment : This is probably the first automotive shop I've ever used where I feel they are honest and do good, complete work.

Reviewed : 08/29/2026

Comment : We took our Cadillac CTS to Professional Automotive to check on an intermittent problem we had with the car missing or hesitating when we accelerated. They gave an honest assessment of the problem and the cost to repair. We were able to get the car back and on the road in a timely manner.

Reviewed : 08/28/2026

Comment : 1st time customer to Professional Automotive, had driven by many times and wanted a Dealer alternative and was quite impressed, we were able to get in quickly and quite pleased with the prompt service!
The place is spotless!
Paul Nix
Fishers

Reviewed : 08/20/2026

Comment : Extremely Disappointing and Unprofessional Experience

I am sharing this review because customers deserve to know exactly what happened during our experience at this repair shop.

We brought our vehicle in for an inspection and were given an estimate of approximately $1,900 for the repairs. We felt the price was extremely high, so we decided not to proceed with the repairs and wanted to take our vehicle and keys back.

The next day, when we went to get our car keys, we were suddenly told that we had to pay $160 simply for the inspection. This inspection charge had not been clearly communicated to us beforehand. We were not told that we would have to pay $160 just to have the vehicle inspected.

We questioned the charge and asked for an explanation. Instead of calmly explaining the situation, the owner became extremely rude, arrogant, and confrontational. He was shouting at us, told us to “shut up,” and would not even listen to what we were trying to say.

We asked him to check the CCTV cameras so that everything could be verified and there would be no misunderstanding. Instead of cooperating and addressing our concerns professionally, he continued arguing with us.

Then, when we asked for our car keys, he threw the keys toward our face.

I would genuinely like to know: How does the owner justify throwing a customer’s car keys toward their face? Is this how customers are supposed to be treated when they ask a legitimate question about a charge?

What made the situation even more uncomfortable was that he confronted us about writing a review and tried to discourage us from sharing our experience. He should understand that customers have the right to share their honest experiences.

We understand that businesses may have inspection or diagnostic fees. The issue here is transparency and communication. If there is a $160 inspection/diagnostic fee, customers should be clearly informed before the inspection is performed, especially when the customer is ultimately declining a $1,900 repair estimate.

After this experience, we will not be returning to this shop. I strongly recommend that anyone considering this shop ask for all inspection/diagnostic fees, labor charges, and repair costs in writing before authorizing any work.

For us, the biggest issue was not just the $160. It was the lack of transparency, the aggressive and disrespectful communication, being told to “shut up,” being confronted about leaving a review, and having our car keys thrown toward our face.

A business can disagree with a customer, but there is absolutely no excuse for treating a customer this way. I want to file consumer complaint this is unacceptable.