Reviewed : 10/31/2025

Comment : This is one of the worst experiences I have had with an automotive repair shop. I was charged almost $900 for them not to fix my car. I was charged $80 for a test to check the charging system, and $80 to check the cooling system, and $201 to remove the battery and replace it. They then charged $356.34 cents for a battery which I looked up and could have gotten it for $130,but they also charged $75 to program the battery. There was $66 dollars of other fees which were not explained plus tax to total the $893. I am so disappointed because the reviews talked about great service and reasonable prices. My car is 2017 BMW and they at first told me it would be $3800 to fix it, but called and said it would be a lot more than that. So we had to bring the car home. Maybe I am wrong, but this does not seem to be a reasonable amount. I was expecting to pay for the battery but I did not expect to pay that much.I will never go there again, and I will never recommend them to anyone.

Reviewed : 10/28/2025

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Reviewed : 10/28/2025

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Reviewed : 10/21/2025

Comment : Amazing they do not try to push things on you that you dont need done your vehicle. Everyone is very nice.

Reviewed : 10/16/2025

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Reviewed : 10/13/2025

Comment : Thank you Procter Automotive for the dependable service. We are comfortable with taking our BMW to Procter Automotive and we always feel confident that the servicing and repairs will be done right the first time and in a timely manner. Thank you!

Reviewed : 10/13/2025

Comment : Dropped company truck off with AC problems. They got right on it and found the problem and fixed it pretty quick. Great customer service.

Reviewed : 10/08/2025

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Reviewed : 10/08/2025

Comment : Very professional. Honest and straightforward very hard to find that nowadays.

Reviewed : 10/07/2025

Comment : I told him I had to wait for my car so they told me to be there at 7:30 AM. That way they can get my car out real fast. I end up having to go to my house for some roofers. They took over five hours to do my oil change I had to call them and tell them I needed my car back After five hours. I just went to their shop and I saw my car finished and in the parking lot, wasn’t sure why somebody didn’t call me when it was done. I also feel that $133 for an oil change is kinda high price.