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Prestige Auto Body

200 Frontage Drive
Manchester, NH 03103

Tel: (603) 669-0015
Hours: M-F: 07:30:00 AM - 05:30:00 PM
Sat: Closed Sun: Closed


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1 Reviews

Manchester, NH

Comment :

1 Reviews

Manchester, NH

Comment : Prestige Auto Body was very easy to work with and did a great job on my car repairs. I would happily recommend them to anyone looking for an Auto body

1 Reviews

Manchester, NH

Comment : I was surprised at the beginning with the politeness of the people on the phone when I called for a 1/4 inches scratch on my vehicle. They sent me a link to post pictures of the scratch so I can get an estimate. To my surprise it came for over $11k with nonsense in it. A scratch no even an inches large.
What a joke. I called and they were backing up their estimate.
Nah yeah I’m good.
Don’t bother with them

1 Reviews

Manchester, NH


So, after 6 weeks of pulling teeth to get any details we go to pick up the vehicle. We notice there are still a bunch of scratches on the front and passenger side. Mike tells us, "oh yea, insurance denied that". He never shared this information with us during those 6 weeks and we even spoke in person and went over everything to ensure it would be covered. When they realized the mistake the offered literally nothing to make it right. They just said, work with the insurance company and if they approve it we will fix it. As we walked through the repairs Mike also said that I chose to have the roof repaired vs. replaced and that they wanted to replace it. This was never shared with me and I was never asked what I wanted done.

As we went to drive away we also noticed a clicking noise with the drivers seat so we had to bring the car back again to have them resolve that.

The initial estimator (don't know his name) and the ladies at the front desk were very nice and very helpful when trying to setup a car rental. So, maybe my bad experience stems from being stuck with Mike.

Overall, their work seems ok but their communication and customer satisfaction is abysmal. I wish I could've gone to Henry's down the road but they don't take Progressive.

-Jay'>

Comment : Working with Prestige was very painful. Our vehicle, which we thought would take a couple weeks took just over 6 weeks (nothing to do with parts delays). We dropped it off and it wasn't even assigned to anyone for several days. While the overall timeline was painful what made it much worse was the total lack of communication and details. All communication was initiated by me and I was practically trying to pull any shred of detail out of them (which I never got). If you get assigned to Mike I would recommend asking for a different estimator. I was never able to get any status out of him except "it should be" or "it's in progress" or "yea, in a perfect world it would work like that but that's not how this works".

So, after 6 weeks of pulling teeth to get any details we go to pick up the vehicle. We notice there are still a bunch of scratches on the front and passenger side. Mike tells us, "oh yea, insurance denied that". He never shared this information with us during those 6 weeks and we even spoke in person and went over everything to ensure it would be covered. When they realized the mistake the offered literally nothing to make it right. They just said, work with the insurance company and if they approve it we will fix it. As we walked through the repairs Mike also said that I chose to have the roof repaired vs. replaced and that they wanted to replace it. This was never shared with me and I was never asked what I wanted done.

As we went to drive away we also noticed a clicking noise with the drivers seat so we had to bring the car back again to have them resolve that.

The initial estimator (don't know his name) and the ladies at the front desk were very nice and very helpful when trying to setup a car rental. So, maybe my bad experience stems from being stuck with Mike.

Overall, their work seems ok but their communication and customer satisfaction is abysmal. I wish I could've gone to Henry's down the road but they don't take Progressive.

-Jay

1 Reviews

Manchester, NH

Comment :

1 Reviews

Manchester, NH

Comment : Got my car back earlier today and I could not be happier with the result!! Thank you to all the front desk workers, everyone in the back, and Jim you were all FANTASTIC. If I ever need auto repairs again this will 100% be my place!! Thank you guys so much!!

1 Reviews

Manchester, NH

Comment :

1 Reviews

Manchester, NH

Comment : Excellent workmanship

1 Reviews

Manchester, NH

Comment :

1 Reviews

Manchester, NH

Comment : Prestige did a perfect job restoring my Mini Cooper to look showroom new, even tho she’s now 8 yrs old! They also finished the job much sooner than predicted.

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