Reviewed : 03/07/2025

Comment : Our vehicle broke down after a great week long vacation in Hot Springs. Needless to say I was not a happy camper when Mr. Jim showed up to help tow us 45 miles down the road to the nearest dealership but he showed up and brought an undeniable joy which brought a smile to mine and my family s faces. I would definitely recommend supporting Prescott by using their services. Thank you Mr. JimOur vehicle broke down after a great week long vacation in Hot Springs. Needless to say I was not a happy camper when Mr. Jim showed up to help tow us 45 miles down the road to the nearest dealership but he showed up and brought an More

Reviewed : 03/06/2025

Comment : Amazing service. The most accommodating garage I ve dealt with. Went above and beyond to get us back on the road.I would recommend these guys to anyone.

Reviewed : 03/06/2025

Comment : In a very bleak and dire situation, Prescott Automotive was incredibly helpful and accommodating to us after being stranded in Prescott for two days. They had to deal with awful customer service from a company we rented from and handled it like true professionals. They made a bad situation hurt far less with their kindness and professionalism. Thank you, Prescott Automotive!In a very bleak and dire situation, Prescott Automotive was incredibly helpful and accommodating to us after being stranded in Prescott for two days. They had to deal with awful customer service from a company we rented from and handled it More

Reviewed : 01/12/2025

Comment : I needed to get my car towed back home, Adrian was the tech who arrived, he was extremely polite and professional. Highly recommend.

Reviewed : 01/09/2025

Comment : Super helpful all the way around fair and honest prices while getting the job done fast! Would recommend to everyone I know for sure.

Reviewed : 11/22/2024

Comment : I wish I could give more stars! Jim went above and beyond to ensure my son and I were safe after a flat during a move from Texas!!! If you need a tow absolutely call Jim I promise you will not be disappointed!! The world needs more Jim's!!! Also as late as it was the automotive shop allowed my son my dog and I to sit in the shop after hours while waiting on my mom Prescott automotive went above and beyond to make us comfortable will always recommend!I wish I could give more stars! Jim went above and beyond to ensure my son and I were safe after a flat during a move from Texas!!! If you need a tow absolutely call Jim I promise you will not be disappointed!! The world needs more Jim's!!! ???More

Reviewed : 11/01/2024

Comment : This place is a total rip off, blowout on 30 and it cost 1000.00 and 100 for using my cc card, got home and tire had a bulge and they told me to find mastercraft dealer, asked for receipt to send to my insurance and it took 2 days and 3 calls, then receipt did not match what I paid, I called again and she would not add ridiculous cc fee, stay clear of this place folksThis place is a total rip off, blowout on 30 and it cost 1000.00 and 100 for using my cc card, got home and tire had a bulge and they told me to find mastercraft dealer, asked for receipt to send to my insurance and it took 2 days and 3 ???More

Reviewed : 10/24/2024

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Reviewed : 09/19/2024

Comment : Scheduled a tow on 9/15 with insurance was assigned to Prescott Automotive. This rescue went so good the guy was quick & communicated. I don???t remember his name but he was brown shouldn???t be hard for the company to figure out.On 09/17 I scheduled another tow for 09/18 to be picked up at 11am. This one went horrible. The same guy was supposed to do it . I even texted him to verify and also let him know not to show up early because I had to pay the Jeep dealership before they would release it for the tow???but it ended up getting assigned to a different driver named Tyler. I found this out by calling the company wondering what the hold up was. I do believe it was originally delayed because the first driver dropped the job maybe or started working on other tows after I advised I needed mine picked up around 10:30-11. After having to ASK , the company gave me Tyler???s number so I can get some reassurance about my tow so I called Tyler. I let him know my name and was wondering if he was close yet. He started by saying,??? First of all how did you get my number??? seriously ? That???s not the way you talk to a customer at all. The communication sucked yesterday and I only wanted to make sure it got where it needed in time for my appointment & He never called me. He never let me know anything about my tow other than when I called him. All I got out of him was that rude remark and a privileged attitude. I should have known when I seen the name of the company though. For future tows, I???ll make sure my insurance don???t assign me to yall. I???m not even sure what time my car was dropped off or anything because they havent marked it complete yet. Yall dropped the ball yesterday with me. My day was stressful because all day I was worried my car wouldnt get towed in time????Scheduled a tow on 9/15 with insurance was assigned to Prescott Automotive. This rescue went so good the guy was quick & communicated. I don???t remember his name but he was brown shouldn???t be hard for the company to figure out. ???More

Reviewed : 09/15/2024

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