Reviewed : 08/30/2024

Comment : Was moving my daughter into ESU and picked up a sheet metal screw on I-80 the night before move-in on out way into town. Had AAA tow the truck to the Pocono Tire & Brake shop first thing in the morning. Given the pressure of the timing and having to be at ESU to move her in, JR and Chris were able to get me in, get the tire plugged and had me back in action in time to get my daughter to move-in on time! I can't thank them enough! Great service and great people!Was moving my daughter into ESU and picked up a sheet metal screw on I-80 the night before move-in on out way into town. Had AAA tow the truck to the Pocono Tire & Brake shop first thing in the morning. Given the pressure of the timing ???More

Reviewed : 08/27/2024

Comment : Awesome place. I???m moving across the country and my car is nice and heavy, I pushed the brakes too hard and they started to smoke. I called and they got me in immediately, diagnosed my car right away, and made sure I was safe for the rest of my 20 hours of road trip ahead! JR was super nice and helpful, and Chris took care of my car quickly! Very lucky we ran into problems so close to a great shop! Thanks guys!!!Awesome place. I???m moving across the country and my car is nice and heavy, I pushed the brakes too hard and they started to smoke. I called and they got me in immediately, diagnosed my car right away, and made sure I was safe for the rest ???More

Reviewed : 08/25/2024

Comment : This is possibly the nicest experience I've ever had with anything car-related. These guys helped me figure out why all my tires (which are all fairly new) seemed to be losing air. (Answer, I've been driving back and forth across the state, with big altitude changes.) They put air in all the tires, checked them all, and sent me off with $0 owed. When does that kind of integrity show up? You want to head right here for your tire and brake needs. JR will treat you fairly.This is possibly the nicest experience I've ever had with anything car-related. These guys helped me figure out why all my tires (which are all fairly new) seemed to be losing air. (Answer, I've been driving back and forth across the state, ???More

Reviewed : 08/25/2024

Comment : The customer service here is amazing. JR makes sure you understand exactly what???s going on and what needs to be done. Very helpful!!

Reviewed : 07/29/2024

Comment : 5

Reviewed : 07/29/2024

Comment : I am very disappointed by the response that I received from JR when advising him of the work he did on my Volkswagen Passat was faulty. One year after a hugely expensive repair at Pocono Tire, expensive because of the work that was needed (3625.00, 7/2023) we took it to the dealership for what I thought was an unrelated service and they took video of his improper installation of parts that cost me an additional $1800 in additional repairs, including replacing the parts not installed properly) When I spoke to him, to resolve the issue, he was polite. Neither of us raised our voices. But he said I voided the warranty by not bringing it back to repair it. The car wasn't safe to drive and I had only the one vehicle available to me so could not incur the time and additional cost to tow it to him. I had hoped for a refund of at least half of the additional repairs but he made it a point to tell me repeatedly "you know you voided the warranty, right?" We ended the call without any resolution. My husband has always been a supporter of ONLY going to dealerships but I convinced him to support local. Egg on my face, lesson learned, my husband was right and THAT is a bit of a bitter pill to swallow, on its own, thank you very much.

Reviewed : 07/22/2024

Comment : 5

Reviewed : 07/18/2024

Comment : Do not walk run from this place! They are shifty. I took my van there to be inspected. They found things that had nothing to do with state inspection and took half the day and wanted an astronomical price. Additionally they charged me $150 when I turn them down. Go to Steve Shannon.

Reviewed : 06/24/2024

Comment : Oh geez 10+

Reviewed : 05/14/2024

Comment : 5