Reviewed : 04/07/2026

Comment : They were honest & concise . I highly recommend!

Reviewed : 04/07/2026

Comment : Randy, James and team really helped our family out in a jam on an out of state roadtrip trip - transmission failure at the very beginning of a 2 week trip can be hard to recover from.

Fair price, honest communication, and highly recommended by everyone in town is just the beginning. They even loaned us a car so we weren?t completely ?stuck? in our camper for the week while awaiting the arrival of our new trans unit.

Call Paul?s (Baker Auto Center) if you?re in need, they?ll take care of you.

Reviewed : 03/11/2026

Comment : Honest people excellent service. Transmission broke and Didn?t have a car and he let me use a minivan for free with my dog. 10 stars

Reviewed : 01/18/2026

Comment : Went above and beyond what was required! Kind, helpful, great service!
I was visiting with extended family and so four kids under 5 yrs. old were with me. The check engine light came on my van just a few miles from our destination, Baker City, Oregon.
I took the group to drop off the van. Randy and his staff were willing to get my van looked at immediately. They fixed the problem by replacing the thermostat and while doing so noticed the poor state of our tires. When Randy showed the tire to me even I could tell they were in a sorry state.
It was a Friday afternoon and they didn't have our tires in stock. They valled until they found our tires at another shop. Although the other shop had the tires, the could not do the alignment on the weekend.
Concerned for my safety and that of the kiddos with us, Randy drove our van to the other bussiness, picked it up, fixed the alignment, and let me pick up the van from their shop.

Reviewed : 01/13/2026

Comment : There are not enough words to express my gratitude. Randy and the team made my day. New to town. I will never go anywhere else. He got me in and out same day.
Thank you, thank you!!!

Reviewed : 12/19/2025

Comment : My svc engine soon light was coming on so I took my SUV to Paul's and after a obd scan they determined it was the thermostat. I used their loaner SUV for a couple hours while they replaced it and performed a coolant flush. Randy the shop lead was cool and the price was fair. I'll go back again for sure. 👍

Reviewed : 11/17/2025

Comment : Randy and his guys were great to work with and went above and beyond to help me when my transmission went out while on vacation. I highly recommend Paul's to anyone in need of transmission work.

Reviewed : 10/23/2025

Comment : Broke down on busy highway at night. AAA had me towed here. Was worried if they were good/reputable even thou the tow guy, Jake, spoke highly of them. I talked with Randy in the am, who was so kind. He had to order a new radiator/thermostat, which meant us staying another night but he gave us a loaner car to use and even had one of his guys come in before the business opened, to fix our truck so we could get back on the road. Would highly recommend! Awesome place, awesome people.

Reviewed : 10/13/2025

Comment : We had a check engine light come on 2 hours from home. Pauls got us in when nobody else could and even gave us a curtousy vehicle to drive around while they fixed ours. Thank you thank you! You guys rock!

Reviewed : 09/29/2025

Comment : I am on a road trip and had engine trouble when I got to Baker City. Paul’s was the only place in town that could run diagnostics for me on short notice. Excellent service and friendly staff!