Reviewed : 08/28/2025

Comment :

Reviewed : 08/01/2025

Comment : DO NOT USE THIS TOW COMPANY!!!!!!
Horrible experience! AAA recommended them on my breakdown, I was going to tow to my house & find a shop but they insisted they could get me back on the road by the following Friday and take it to their shop. No communication at all, had to call them every few days and the story was always different, still they guaranteed it would be ready on the agreed upon date. Less than 24 hours before I was supposed to pick up, I called them when they opened, I was getting more & more nervous not hearing anything as the day approached, they were busy and said they would call back, never got a call. Called again 5 hours later, couldn’t get someone to explain exactly what was going on still and they told me to just get a new tow from someone else & pick it up!!! After 9 days of runaround and ZERO communication, the NERVE to get an attitude because I wanted to understand what was going on! Asked to speak to office manager or owner, first it was he was gone for the day… at 2pm? Then the next day he’s out on Friday… then called from a diff number was put on hold and once the receptionist realized it was me, “oh he’ll call when he comes in, he’s not in yet”….even tho they told me he was out on Friday mins before! Couldn’t speak to anyone to even see if my car was put back together to get a new tow! No customer service skills WHATSOEVER, receptionist just as bad as the service techs!! AVOID AT ALL COSTS if you expect transparency and communication while your vehicles serviced! No empathy at all, knowing people need their vehicle to work and you’re getting paid for a service! Idk how they stay in business, Im guessing big rigs and company accounts, but if you’re a regular joe your satisfaction DOES NOT MATTER TO THEM!!!Made a complaint with AAA as well, they should NOT be stamped or stand by a company like this! The reviews speak for themselves, lesson learned, TRUST THE REVIEWS!!!

Reviewed : 07/27/2025

Comment : Great towing and service experience! I went through my AAA membership to have a car towed from my home for repairs and every staff member was kind and helpful.

Reviewed : 07/19/2025

Comment : The worst! Had a vehicle blocking mines in a long parking lot. I had an emergency and that vehicle was blocking me. My husband called them and we waited for them for almost 2 hours. I called them again and the receptionist said she will call and see what’s going on with the driver. The driver calls my husband and says he wouldn’t be able to remove the vehicle until the morning. I was stuck in the middle of an emergency. This is ridiculous and I’m so upset. Y’all need to do better😡

Reviewed : 07/19/2025

Comment : Waiting for a tow truck to remove a car blocking my wife car for 2 hours for later been told that it wouldn’t happen until the next morning we having an emergency.

Reviewed : 07/15/2025

Comment : Joseph was awesome when he came to help me with my flat tire. He was quick to get me back on the road again and super friendly. I wish I had a few bucks on me to tip him.

Reviewed : 07/01/2025

Comment : The driver Aaron called me before even coming out to find out what was going on. Gave me an approximate time when he would come and then texted very professional. Very nice person. Thank you. would recommend.

Reviewed : 06/30/2025

Comment : Wish I could give this place 0 stars. Super shady company, called for a tow and they damaged both my truck and my garage door by backing into it. Despite us witnessing it they denied any responsibility.

Reviewed : 05/03/2025

Comment : Jeremy, Cory, Taylor, & the entire staff at Northeast Towing are unmatched!
Went to bring my car in for complete brake pad and rotor replacements and they willingly drove me back to my apartment so that I didn’t have to stay there waiting for hours.
They are always so patient, but quick to help.
Northeast Towing was the first garage I experienced when moving to CT, and there is no one that I’d rather go to than Northeast Towing.
Thank you all endlessly for your efforts!

Reviewed : 05/02/2025

Comment : They towed my car yesterday and today, they were very professional, kind, and understanding. They also went out of their way to make sure my car was safe both trips, they definitely handle their business with care.