Reviewed : 06/24/2025

Comment : I always take my vehicles here because they are honest, thorough, and skilled. They don't try to upsell or push for services that are not needed, but they do let you know what should be done for your own safety and for the longevity of the vehicle. Can't recommend them enough.

Reviewed : 06/23/2025

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Reviewed : 06/23/2025

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Reviewed : 06/23/2025

Comment : I had a great experience with New England Automotive! They were super helpful with providing services my vehicle needed, plus their evaluation assessment of my vehicle concerning future potential repairs it could need was fantastic. The staff were also very friendly and helpful. I definitely recommend this place!

Reviewed : 06/18/2025

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Reviewed : 06/18/2025

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Reviewed : 06/17/2025

Comment : They got us in on time and finished very quickly. The cars were clean and taken care of.

Reviewed : 06/17/2025

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Reviewed : 06/16/2025

Comment : My first experience at New England Automotive was having my car inspected, which went fine. Furthermore, I was given a list of things my car needed to have serviced in the near future.

That said, one service suggested was my alternator belt, a/c belt, and power steering belt, which I had changed in August 2024 through them.

Since my belts were changed, my car makes a noise almost every time I turn it on. As a result, I called the car service and notified them of this, and I was told to bring it in, which I did. New England Automotive told me they could not replicate the noise, so I would have to leave it overnight. I responded by saying It is not something I could do because I needed a way to get home, work, etc. However, I said, I would wait around until the car cooled off so they could replicate the noise. Their response was that they did not have the time, so I left.

As a result, I decided to bring my car to the Hyundai dealership, which I have been using for over 8 years. They looked and were able to replicate the noise and told me it was due to the aftermarket belts, which are notorious for producing noise.

After getting this feedback, I contacted New England Automotive, to express my disappointment of not being told they were installing aftermarket vs original parts, or at least be given the choice. Furthermore, I left a message to be called back because I wanted the aftermarket belts removed and replaced with the original. Also, I would pay the difference, but no one has called me back.

I would never suggest New England Automotive to a friend because when something goes wrong they do not stand by their work or the warranty.

Reviewed : 06/13/2025

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