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Searched: Auto Repair - NAPA BP

AAA Approved Auto Repair Shop Reviews Approved

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NAPA BP

3065 Holland Rd.
Virginia Beach, VA 23453

Tel: (757) 821-6273
Hours: M-F: 08:00:00 AM - 06:00:00 PM
Sat: 09:00:00 AM - 02:00:00 PM Sun: Closed


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Reviews Sort Reviews by: Date » or Rating »

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1 Reviews

Virginia Beach, VA

Comment : Great service , no Bs , and close to My Home !

1 Reviews

Virginia Beach, VA

Comment : I love this place. They are friendly, and they really try to help you out. They are a small shop, so try to come early or call to see their availability.

1 Reviews

Virginia Beach, VA

Comment : Excellent service at Napa. I was updated regularly on the status of my vehicle. They were quick and thorough on the repairs.

1 Reviews

Virginia Beach, VA

Comment : Always on top of any issues dealing with my vehicles. Kind, fare and willing to talk to me and show problems.

1 Reviews

Virginia Beach, VA

Comment : Eric DID NOT tell my wife when she dropped our van off to have a check engine light diagnosed that symptoms must actually be occurring in order to successfully find out the cause. During their initial conversation which is accurately documented on his notes that the van at the time of check-in was operating normally. The rough idle is something that occurs intermittently. Eric, this is where you should have told my wife to bring the van back when this occurs again because odds are it won’t happen in the time you have it. This bit of information did me absolutely no good when the amount due was presented to me. Paying $189 for information I already obtained from O’Reilly Auto Parts for free did not make sense to me and admittedly made me mad. Yes, I do realize that this shop or any other for that matter does not “operate as a charity” but up front honesty and integrity would go a long way. I also understand this is the going rate and even if the technician spent more than an hour and drove the van multiple times to try to recreate the problem my expected response was not “the van is running perfectly” when I know that at the moment it might be but odds are it won’t be later. And to be clear, the one recommendation Eric did make, “bring it back when the problem occurs again” will NOT be happening because the job has been closed and applicable fees will surely be applied again.

1 Reviews

Virginia Beach, VA

Comment : Went in for a state inspection. 20 minutes later, I was driving home. Polite and courteous staff. Highly recommended.

1 Reviews

Virginia Beach, VA

Comment : Great place. Great service. Very professional

1 Reviews

Virginia Beach, VA

Comment : They were professional, friendly, and evaluated the problem quickly. They provided detailed feedback so I could make an informed decision.

1 Reviews

Virginia Beach, VA

Comment :

1 Reviews

Virginia Beach, VA

Comment : They got me in for my State Inspection and were professional and quick. I appreciate their recommendations for services to be done.

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