Reviewed : 08/25/2023

Comment : Jeff Solomon is professional and quite reasonable with his prices. He’ll explain exactly what was wrong with your car and provide tips for preventative maintenance. He’s my go-to mechanic in Rochester!

Reviewed : 08/24/2023

Comment : the worst service they want to charge you for everything

Reviewed : 08/24/2023

Comment : I feel discriminated against the shop owner told me he don’t work on Mercedes-Benz but I drove by the shop and he working on one lol

Reviewed : 08/03/2023

Comment : Really grateful to Mt Hope. I had my check engine light come on and they took a look and found a pretty major and expensive issue. They recommended I take it to my local dealer since most likely issue could be covered by the warranty. I wouldn't have though to look into that, so I so appreciated their recommendation. They saved me a lot of money and even though I was a brand new customer and I took the work elsewhere, they were so kind and helpful. It is really hard to find honest and helpful mechanics that look for the customer. They will have my business for all other car needs going forward. Thank you, Mt Hope Service! :)

Reviewed : 08/01/2023

Comment : I learned about this place and met with owner Jeff from a friend of mine whom he said can be trusted. I had good experience with him for a bit. My daughter got old car and he said the power steering does not work and he said to pass the inspection it needs to be fixed and he came out with $1500, 750 for labor, did not mention how many hours the labor for the job. Before we started he was yelling at me why I let my daughter bought the car. When we got it back, he said all is fixed, power steering is good. We put the car in the garage, not driving it much, 125 miles later, the powersteering fluid leaked and poured everywhere. power steering stopped working. My daughter paid so much money and trusting him to do the job because so far he seemed to be honest and kind. My daughter called him and asked him to fix the problem, it is ridiculous as a mechanic and quoted work to be done, 125 miles later it broke. He asked her to bring the car and then he called me and left messages with condencending and pushing attitude that I should return his call and come up with more money, $398 plus tax. I let my daughter talked to him. She finally came to the store and brought a mechanic friend of hers to look at the car, she asked him if she could see the car, he said okay, then they started questioning about the price of the parts and why its so overpriced, he said, " would you bring steak to the restaurant and ask the chef to cook it?" with an attitude. He gave the key to my daughter and said "you're all set." and left, basically kicking them out. My daughter is 19 and work all summer long to buy an older car, paid $1500 and he did not even stand to his quality of work and wanted to rip us off more.
He is nice at first to get your trust, but once you know he is a bad mechanic, dishonest, and greedy, he will be so extremely rude to you. Run far away from Jeff. If you read the review on google. Look at the same experience the customer experience when you know how dishonest he is.

Reviewed : 08/01/2023

Comment : I learned about this place and met with owner Jeff from a friend of mine whom he said can be trusted. I had good experience with him for a bit. My daughter got old car and he said the power steering does not work and he said to pass the inspection it needs to be fixed and he came out with $1500, 750 for labor, did not mention how many hours the labor for the job. Before we started he was yelling at me why I let my daughter bought the car. When we got it back, he said all is fixed, power steering is good. We put the car in the garage, not driving it much, 125 miles later, the powersteering fluid leaked and poured everywhere. power steering stopped working. My daughter paid so much money and trusting him to do the job because so far he seemed to be honest and kind. My daughter called him and asked him to fix the problem, it is ridiculous as a mechanic and quoted work to be done, 125 miles later it broke. He asked her to bring the car and then he called me and left messages with condencending and pushing attitude that I should return his call and come up with more money, $398 plus tax. I let my daughter talked to him. She finally came to the store and brought a mechanic friend of hers to look at the car, she asked him if she could see the car, he said okay, then they started questioning about the price of the parts and why its so overpriced, he said, " would you bring steak to the restaurant and ask the chef to cook it?" with an attitude. He gave the key to my daughter and said "you're all set." and left, basically kicking them out. My daughter is 19 and work all summer long to buy an older car, paid $1500 and he did not even stand to his quality of work and wanted to rip us off more. He is nice at first to get your trust, but once you know he is a bad mechanic, dishonest, and greedy, he will be so extremely rude to you. Run far away from Jeff. If you read the review on google. Look at the same experience the customer experience when you know dishonest and bad service he offers.

Reviewed : 06/20/2023

Comment : Good honest service for your vehicle. Small shop in the community for many years.

Reviewed : 05/19/2023

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Reviewed : 04/14/2023

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Reviewed : 04/13/2023

Comment : Nice service! Will be back