Reviewed : 11/12/2025

Comment : As others have stated they do not lock the cars on their lots. When others see the multiple posts regarding this topic they may question why, and its because establishments and shady characters feel they can get away with whatever they want.

I am Canadian and have traveled through this area a number of times in company and personal vehicles. I will not be using this facility any time soon.

Reviewed : 11/12/2025

Comment : They are letting me review the footage, I'll be in this week to do so. Thank you for reaching back out. Update: in KY when left with a shop any contents locked away or in a trunk (locked) are not their responsibility but anything left accessible in the cab IS their responsibility and they can be held liable for it. ... Will update after my police report is filed and the rest is taken care of but as of now I don't know who has stolen my stuff but I'm missing a pink duffel bag with contents valuing between 250-300 dollars and it went missing during the tow or at Mr transmission and the tow truck company is pulling the videos and Mr transmission is not. I also asked if they lock the cars in the lot and they DO NOT. I checked the other cars on the lot. My 800 dollar wedding dress was stolen too. My transmission went out. I had it towed their from another auto shop that recommended them. I told that auto shop and triple AAA they shouldn't recommend Mr transmission further

Reviewed : 11/12/2025

Comment : Update: in KY when left with a shop any contents locked away or in a trunk (locked) are not their responsibility but anything left accessible in the cab IS their responsibility and they can be held liable for it. ... Will update after my police report is filed and the rest is taken care of but as of now I don't know who has stolen my stuff but I'm missing a pink duffel bag with contents valuing between 250-300 dollars and it went missing during the tow or at Mr transmission and the tow truck company is pulling the videos and Mr transmission is not. I also asked if they lock the cars in the lot and they DO NOT. I checked the other cars on the lot. My 800 dollar wedding dress was stolen too. My transmission went out. I had it towed their from another auto shop that recommended them. I told that auto shop and triple AAA they shouldn't recommend Mr transmission further

Reviewed : 11/11/2025

Comment : Avoid. My friend took her car here and they said they lock the cars in the lot but they did not, resulting in her stuff being stolen. Highly unprofessional and many different expensive items were stolen.

Reviewed : 11/11/2025

Comment :

Reviewed : 11/11/2025

Comment : They do not lock the cars on their lot, as we’ve learned the hard way even with asking the policies prior to leaving the vehicle there. Seeing as repair facilities/towing operations are required to take “reasonable precautions” to ensure the contents not locked or secured as well as the vehicle itself in their possession are not harmed or stolen in their care- you would think that (especially after being told as such) the vehicles would be locked as we were told. Or at the very least, cameras present with footage and the ability to review said footage. The shop is denying access to footage and personal items were stolen, whilst the tow guy was very unprofessional and sending photos of himself AFTER the tow was completed. Very unprofessional all around, do not recommend.

Reviewed : 10/30/2025

Comment : I had an issue at another Milex location, and Mike's team got me in immediately to check out my car. Without hesitation, they lived up to the Milex warranty and took care of me.

Reviewed : 10/15/2025

Comment : I took my 2015 Infiniti there because the transmission went out. After they looked at it, I was told that the valve body needed to be replaced and that it was 'a unique situation'. They have had problems working on Infinitis previously. I was told this would probably be an $8000-$9000 repair. I pushed for an official estimate only to receive a call back that the valve body was discontinued and there were no used valve bodies in the entire country. Told me the car was unrepairable. I had trouble believing this so I took it to a shop in Louisville that specializes in imports. They also said the valve body needed to be replaced. The valve bodies are not discontinued. They installed a brand new valve body and fixed my car for $3900. I do not know why instead of Mr. Transmission telling me they did not want to, or were incapable of repairing my car, they just told me I needed a new car. If I didn't seek a second opinion I would have been buying a new car. All they had to do was tell me they didn't have the ability to repair an Infiniti. I would have respected them for that. They may do a good job on domestic automobiles, but obviously can not repair Infinitis and are willing to lie about their shortcomings instead of being honest.

Reviewed : 09/05/2025

Comment : Really great atmosphere and service and very knowledgeable Mike really knows his stuff.

Reviewed : 08/27/2025

Comment : Great