Reviewed : 03/19/2025
Comment : On February 6, 2025, I took my 2018 GMC vehicle to AAMCO for service, and it was ready for pick-up on March 13, 2025. Upon picking it up, I noticed that the gas tank was completely empty, prompting me to drive to a nearby gas station situated less than half a mile away. While reviewing the service paperwork, I observed a discrepancy in the mileage recorded. The mileage at the time of drop-off was 100052, whereas the mileage at pick-up was 100068. My odometer indicated 100617.Subsequently, I returned to AAMCO to address this discrepancy. Andrew Smith was able to identify the correct mileage and updated the paperwork to reflect a difference of 549 miles. Additionally, I have a GPS tracker installed in my truck, which recorded activity over the past 30 days. This data indicates that the vehicle was utilized for various purposes, including lunches and visits to a residential address, along with several unknown destinations.During my inquiries regarding the additional 549 miles attributed to my vehicle, AAMCO did not adequately address my concerns. Instead, I was informed that my vehicle remained under warranty, without acknowledging the fact that my vehicle had been driven as a personal vehicle.Upon inspection of the vehicle, I found that there was a large amount of oily substance in the back of the truck, along with a brass o-ring. I feel as if my truck was used to haul material.Furthermore, I did not receive any updates from AAMCO regarding the progress of my vehicle s service. I frequently had to reach out to obtain information. Whenever I inquired about the readiness of my vehicle, I received various explanations, including delays due to awaiting parts or a test drive reported to be less than one mile. The transmission fluid was ultimately found to be burnt and required replacement. Each interaction yielded a different rationale for the ongoing delays. Based on the information from the GPS tracking, I have substantial concerns regarding the handling of my vehicle during its time at AAMCO.On February 6, 2025, I took my 2018 GMC vehicle to AAMCO for service, and it was ready for pick-up on March 13, 2025. Upon picking it up, I noticed that the gas tank was completely empty, prompting me to drive to a nearby gas station More