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Mike Chandler Auto Solutions

1901 Patrick St Plaza
Charleston, WV

Tel: (304) 410-3665
Hours: M-F: 08:00 AM - 05:00 PM
Sat: Closed Sun: Closed


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1 Reviews

Charleston, WV

Comment : Delivered my vehicle to this facility on 7 April 2025. Minor damage after collision with a deer. Ins estimate was $3386. It is now May 12, it has been delay after delay based on bullshit excuses. Was told last Thursday it was in the detail shop and could be picked up that afternoon. I was out town and told them I would see them Monday. Called this AM and was told it is in re-assembly. Not sure how these clowns remain in business .

1 Reviews

Charleston, WV

Well, we've seen this before. They ordered the part. When we took our vehicle in, we took our original estimate AND a check made out to the remainder. We didn't say anything about the "extra" $10 charged on the debit card. She never mentioned it either, though, consider this: the company MUST balance its books. Instead, she insisted the bill was $50 more than the remainder. We pulled out the original estimate and already-written check. She FINALLY relented and said she made an "error" and would "correct it" in the system. We were going to give her and Mike silver eagle coins (worth about $45) as reward for great service and a good price.
WE DID NOT.
Apparently, someone collects extra when you aren't paying attention.
IF you go here, PAY ATTENTION, TAKE YOUR ESTIMATE, KEEP YOUR RECEIPTS.
We called and left at least 3 messages about this and, surprise... NO RETURN CALL.'>

Comment : Mike is EXCELLENT. The repair was perfect.
However, when we got the estimate, we were told to put $250 down for deposit. The receptionist charged our debit card $260, $10 more than requested. We didn't notice it for days as the receipt she gave said $250.
Well, we've seen this before. They ordered the part. When we took our vehicle in, we took our original estimate AND a check made out to the remainder. We didn't say anything about the "extra" $10 charged on the debit card. She never mentioned it either, though, consider this: the company MUST balance its books. Instead, she insisted the bill was $50 more than the remainder. We pulled out the original estimate and already-written check. She FINALLY relented and said she made an "error" and would "correct it" in the system. We were going to give her and Mike silver eagle coins (worth about $45) as reward for great service and a good price.
WE DID NOT.
Apparently, someone collects extra when you aren't paying attention.
IF you go here, PAY ATTENTION, TAKE YOUR ESTIMATE, KEEP YOUR RECEIPTS.
We called and left at least 3 messages about this and, surprise... NO RETURN CALL.

1 Reviews

Charleston, WV

Comment : Great service!!

1 Reviews

Charleston, WV

Comment : 5 | Likely to Recommend - 5.0/5.0 5 | Repair Quality - 5.0/5.0 5 | Customer Service - 5.0/5.0 5 | Returned Clean

1 Reviews

Charleston, WV

Comment : Saturday, 4/18/2025.
Mike Chandler was just out at my residence, Which I greatly appreciate him coming out to my home to do the estimate on the hail damage for both of my vehicles. It was real convenient for me this way.
He was very professional, Very friendly, Very informative, And with me being a single female, he actually took the time ti explain the process and various ways that they would be working out the dents which I really appreciated this. And he didn’t have any problem if I needed him to repeat any information to me, He was very courteous and accommodating with the information. He actually took his time and was very thorough with both of my vehicles with taking the pictures and pointing out all the dents, Even the ones that I couldn’t see, but with him being the professional that he is, he seen them and pointed them out to me as well, and I appreciated that.
Mike was very accommodating in working out a schedule of when to pick up each vehicle to do the repairs which I really appreciated that because I have a hectic schedule.
So I feel good leaving my cars in his care to get them repaired. I have no doubt that it will be taken care of correctly and professionally, and in its entirety.
I’ll keep you posted after the car repairs are done, but I have no doubt that him and his team will do an amazing job.

1 Reviews

Charleston, WV

Comment : Posted a review yesterday but had to come back with another one. I was in the hospital recivering after having heart catherization done. Mike delivered my car to my front door as I can't drive for 2 days. I went out this morning and inspected the car and it was shiny and new just like when I bought it . Thank you so much for the great service. Will recommend your place of business to everybody.

1 Reviews

Charleston, WV

Comment : 5 | My Experience - 5.0/5.0 - | Repaired very fast. Delivered car to my home as I had to go into the hospital. Very professional and friendly staff. Recommend using this repair shop.

1 Reviews

Charleston, WV

Comment : Very satisfied

1 Reviews

Charleston, WV

Comment : 5 | Likely to Recommend - 5.0/5.0 5 | Repair Quality - 5.0/5.0 5 | Customer Service - 5.0/5.0 - | The people are so nice you don?t see that to much when it comes to auto shops

1 Reviews

Charleston, WV

Comment : 5 | Likely to Recommend - 5.0/5.0 5 | Repair Quality - 5.0/5.0 - | Very satisfied thanks 5 | Customer Service - 5.0/5.0 - | Very satisfied thanks 5 | Returned Clean

Page 1 of  17
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