Reviewed : 04/24/2026

Comment : I felt that my service representative Elan, went above and beyond to get my car serviced at the best possible price that he could. Elan has consistently gone to bat for me each time my car has needed service. That kind of care is truly appreciated.

Reviewed : 04/19/2026

Comment : Leslie Rigual is my Service Advisor and is The Best!! Always keeps me well informed on the diagnosis of my vehicle's issues and the progress of the repairs.

Reviewed : 04/15/2026

Comment : Employees were very helpful and courteous. They spent a lot of time going over details and answered questions. Also, employees were happy to help and patient and not pushy like some other brands/dealerships.

Reviewed : 03/28/2026

Comment : Leslie, proves once again to be one of the best reasons why MB of Encino is the only place that will ever touch my car. Her responsiveness and attention to detail is second to none.

Reviewed : 03/18/2026

Comment : William Cruz is the best service rep. He is always helpful and works to provide the best service in a timely manner.

Reviewed : 03/09/2026

Comment : I had a fantastic experience Encino Mercedes service Department, thanks to William Cruz! Their service was impeccable, and William went above and beyond to ensure I got exactly what I needed. Highly recommend!

Reviewed : 03/09/2026

Comment : Eddie is a great service advisor. Made sure my car was taken care of in a timely manner. True professional.

Reviewed : 03/02/2026

Comment : Our last visit was for a EQE service, update and some error message. William is always helpful and takes care of me. He setup a service appointment right away and made sure I receive my car back same day. really appreciate it.

Reviewed : 02/28/2026

Comment : Perfect from start to finish. E Haim takes great care of the car and the customer. The experience was very efficient with no stress.

Reviewed : 02/27/2026

Comment : Conscientious service department. It took 1-1/2 weeks, but they gave me a loaner so no problem. I should add that the service writer at the dealer I got the car from said there was nothing wrong, but the foreman at MB of Encino took drove with me and confirmed that there was.