Reviewed : 12/08/2025

Comment : Excellent customer service by service advisor William Cruz. A mechanic also provided a video of the vehicle inspection.

Reviewed : 12/06/2025

Comment : The alignment machine was not operating and I had to wait an additional day before getting my car back.

Reviewed : 11/23/2025

Comment : Recent service at Mercedes Benz of Encino was excellent as always.

Reviewed : 11/19/2025

Comment : I got my car serviced, including new tires, all on the same day as promised!

Reviewed : 11/16/2025

Comment : William Cruz is the best!! He makes it a super simple and fast experience. Thumbs up for him

Reviewed : 11/16/2025

Comment : They charged me for an electrical defect which should have been covered by the warranty. The issue is under investigation by Mercedes Benz of America

Reviewed : 11/15/2025

Comment : Great service. Service advisor, Drew Herman is terrific.

Reviewed : 11/15/2025

Comment : William is an excellent service manager.

Reviewed : 11/12/2025

Comment : That they did not wash my car after it was serviced , plus would not provide transportation to pick me up from work or take me while my car was serviced

Reviewed : 11/12/2025

Comment : Fantastic! Leslie has been extremely helpful and wonderful!