Reviewed : 09/18/2025

Comment : I had been a loyal customer here for a year, with consistently friendly service in the past. Unfortunately, I had a very disappointing experience during one visit where I was spoken to rudely, charged $200 for a diagnostic without receiving a report, and even found my car left unlocked outside. At the time, I left a negative review because I was disrespected and unsettled by that treatment.
However, I want to acknowledge how well the situation was handled afterward. Deryl Masaki personally reached out, apologized, and reimbursed me for the diagnostic fee. His thoughtful response showed genuine professionalism and integrity.
Mistakes happen, but how they are addressed matters, and I truly appreciate the way Deryl resolved this situation.

Reviewed : 09/17/2025

Comment : Very professional and competent, found my issue much quicker than I expected. Great place!

Reviewed : 08/15/2025

Comment : This place came highly recommended to me and they are AWESOME. I'll be bringing my Prius back for any future work and for safety checks. My coworker and others I know bring their hybrids here as well. I'm so excited to have found a place on Oahu I can trust so much!

Reviewed : 08/09/2025

Comment : Recommended by friends and family. Great communication from every person and through every step. Very helpful to someone who is not familiar with car repair. Thank you.

Reviewed : 08/08/2025

Comment : I had been a loyal customer here for a year, with friendly service in the past. This week I booked an oil change and timing belt replacement. After dropping my car off, I got a call delivered in a rude tone saying extra repairs were needed, far above the original quote, and my car would need to stay for days. I declined asking to send me the formal quote (did not receive it), approved only the oil change, and asked about rescheduling since I would be picking up the car today. When I arrived, the same man who called me loudly asked another customer "ARE YOU HELENA?" in front of me, served her first, and was extremely rude again to me. They charged me $200 for a "diagnostic", refused to give me the report (I had to write notes by hand), and made no offer to rebook. They also left my car unlocked on the street despite claiming they're "not responsible" for damages to vehicles parked outside. Sadly, this experience has cost them my trust. I was disrespected, uncomfortable, and unsettled by this man's hostile behavior.

Reviewed : 08/08/2025

Comment : I had been a loyal customer here for a year, with friendly service in the past. This week I booked an oil change and timing belt replacement. After dropping my car off, I got a call delivered in a rude tone saying extra repairs were needed, far above the original quote, and my car would need to stay for days. I declined asking to send me the formal quote (did not receive it), approved only the oil change, and asked about rescheduling since I would be picking up the car today.
When I arrived, the same man who called me loudly asked another customer “ARE YOU HELENA?” in front of me, served her first, and was extremely rude again to me. They charged me $200 for a “diagnostic”, refused to give me the report (I had to write notes by hand), and made no offer to rebook.

They also left my car unlocked on the street despite claiming they’re “not responsible” for damages to vehicles parked outside. Sadly, this experience has cost them my trust. I was disrespected, uncomfortable, and unsettled by this man's hostile behavior.

Reviewed : 07/31/2025

Comment : They're always friendly and personable. Daryl always makes sure my car is back in action and looks out for me. I appreciate their service and the community feeling I get.

Reviewed : 07/29/2025

Comment : They got my car done in the same day. I was so happy to get my car back so I could go to work again!

Reviewed : 07/26/2025

Comment : Best place for safety inspection. Good price. Have to schedule the appointment.

Reviewed : 07/24/2025

Comment : Outstanding customer service and work. Highly recommend. Just moved to island and I already know why so many trust Masaki’s with their vehicles-because these folks are dependable. I’m grateful I found a reliable auto repair shop.

When I needed a diagnostic on a vehicle purchase, same day, they found a moment before closing to discuss what needed to be done. They even told me what was worth repairing, and then what was not worth repairing. Further, I left, being told to come back if I find a car I like and they’ll check it out for me again.

Thank you again.