Reviewed : 02/18/2025

Comment : There is so much to say about the team at Mark Williams Collision Center. As a parent, you never want that call. But when you do get it and your mind is prioritizing the next steps, it's extremely comforting to know there are shop's like Mark Williams Collision Center.My son was transported from the scene to get medical care and we didn't get to choose who picked up the vehicle. My son wasn't at fault and I was coordinating the calls to the insurance company, towing company, etc. We wanted the car at Mark's because they have always fixed our vehicles.I went to Columbia to get personal effects and document damage of the vehicle. While doing so, I got a call that the other insurance company wasn't going to approve storage and towing after the following day. We were responsible for any additional fees by "mitigating liability" because they had not yet accepted liability.It was after hours so I called the next day in a panic. Hannah managed that panic and made sure to get the car transported to the shop. She called me the minute it was there because I had been so upset.Fast forward to the following week, the other insurance accepted liability but didn't have enough coverage so we had to file under our own. I called the shop and spoke to Alexis. She assured me that this wasn't unexpected considering the # of vehicles and they would work with Progressive to begin repairs. She also let me know that it may be a longer wait because of the subjugate process but they'd keep us updated.It's been 6 weeks and after all of the unexpected for us, the team at Matk Williams was in sync and handled it all without missing a beat. From Hannah and Alexis in the office to Tripp and the technicians in the collision center, everyone treated us like we were the only customer on the books. They've done our work for years and always treated us like family. If you need collision or auto body work, please thank me later. Skip the mess and go straight to the best. Mark Williams Collision center is the best!There is so much to say about the team at Mark Williams Collision Center. As a parent, you never want that call. But when you do get it and your mind is prioritizing the next steps, it's extremely comforting to know there are shop's like More

Reviewed : 01/10/2025

Comment : They had my truck over 3 months I would call they lie about parts I have run in rear bumper tail light doesn t fit right over spray paint on leaf spring didn t sand it right left bolt off heat shield I had fix because rattling on exhaust if I could get attorney I would piss poor workmanship wait write this review been mad few months but what you do wish mess his truck up like did with mine lied about replacing spare tire I had go get it myself stay away from them you have more issues then went in for move your vehicle ever day till about out of gas you have more straches in paint they suck should give me money back for this shitty job should took to palmetto or sanders you won t be satisfied with there work unless you just don t care about your vehicle wish wrote better business bureau almost forgot had straches in my tail lightsThey had my truck over 3 months I would call they lie about parts I have run in rear bumper tail light doesn t fit right over spray paint on leaf spring didn t sand it right left bolt off heat shield I had fix because rattling on exhaust if More

Reviewed : 09/18/2024

Comment :

Reviewed : 09/09/2024

Comment : Was the only place I???d bring my car up until they messed up my camera and refused to fix it!! took the car to them with everything working perfectly fine and got it back with a broke reverse camera and tail light out. messed something electrical up and they won???t fix it or even take accountability ! 1,400 fix by the way! Think twice before coming hereWas the only place I???d bring my car up until they messed up my camera and refused to fix it!! took the car to them with everything working perfectly fine and got it back with a broke reverse camera and tail light out. messed something ???More

Reviewed : 05/08/2024

Comment : I bought a part from them that they had listed for sale. Park was in great shape and was the perfect fit. Thank you and great doing business with you

Reviewed : 04/24/2024

Comment : Fixed my door I was very pleased with how it turned out. If I need body work again I'll definitely be going back here. ???? P.S. I have a 2018 black Prius, a scratch was fixed, pinstripe redone, the job was absolutely done perfectly. Customer service was very nice and respectful.

Reviewed : 02/13/2024

Comment : 5 | Likely to Recommend - 5.0/5.0 - | There were a lot that was beyond their control, like employees leaving, but the work done is always the best. 4 | Repair Quality - 4.0/5.0 - | Work done was perfect. I would have hoped I would have had more timely updates on how things were progressing. I also ended up paying $1600 on a rental car after the insurance ran out after 60 days. 4 | Customer Service - 4.0/5.0 - | See previous comment.

Reviewed : 02/13/2024

Comment : 5 | Likely to Recommend - 5.0/5.0 - | There were a lot that was beyond their control, like employees leaving, but the work done is always the best. 4 | Repair Quality - 4.0/5.0 - | Work done was perfect. I would have hoped I would have had more timely updates on how things were progressing. I also ended up paying $1600 on a rental car after the insurance ran out after 60 days. 4 | Customer Service - 4.0/5.0 - | See previous comment.

Reviewed : 02/13/2024

Comment : Likely to Recommend | 5.0 | There were a lot that was beyond their control, like employees leaving, but the work done is always the best. *|* Repair Quality | 4.0 | Work done was perfect. I would have hoped I would have had more timely updates on how things were progressing. I also ended up paying $1600 on a rental car after the insurance ran out after 60 days. *|* Customer Service | 4.0 | See previous comment. *|*

Reviewed : 11/08/2023

Comment : My Experience | 5.0 *|*