Reviewed : 03/20/2026

Comment : I had to call AAA twice in the last couple of days; Mal's responded to both calls. On both occasions, they arrived no more than 15 minutes after I placed the request via the AAA app and on both occasions (George the first day; Bruce the second), the service was terrific. The guys were courteous and knew their stuff. Thank you!

Reviewed : 03/02/2026

Comment : Horrible customer service!

Reviewed : 02/27/2026

Comment : Luis was fantastic! He really went the extra mile to help me get my car unstuck. I'm definitely going to recommend AAA to everyone. When Luis first called, he asked some great questions to figure out what was going on with my car. The world needs more people like Luis.

Reviewed : 02/27/2026

Comment : Once again Manager Liam was amazing. I would not go anywhere else. He is genuine thoughtful and kind. I have not come across anyone with with such integrity in years. All my business will go here. Once again, I wish we had a thousand of him. Great service.

Reviewed : 12/10/2025

Comment : Mal's sent out a tech via AAA for a dead battery replacement, but when it turned out the battery was fine and the problem was a loose nut on the battery clamp he just tightened it down and the car started fine. He also arrived at the beginning of the service window, which I appreciated, and was nothing but professional and honest.

Reviewed : 11/10/2025

Comment : My car died and Mal's with AAA came out found the problem put in a new battery. Mr. George Wright was very kind. He made sure all was good before he left. Checked alternator as well . Great place

Reviewed : 10/29/2025

Comment :

Reviewed : 10/29/2025

Comment : FANTASTIC SERVICE!! My car broke down on the highway in Old Saybrook and the police arrived S my boyfriend was checking it. They called MAL Towing for us. The driver, Johnny, was absolutely awesome! Being disabled, I couldn’t get up into the truck, but he waited until my boyfriend and I went to the police station (they wouldn’t let us stay by the side of the road). He assisted getting me into the police vehicle as even those seats are too high. The he pulled the car up on the flatbed and got my AAA card.The card was expired but I thought the number was the same and expected no issues. However, when he got to the garage we selected (40 miles away!), when he called AAA for a billing code, they said I didn’t have an account! He tried calling my boyfriend first, who didn’t hear him because he was too busy yakking with the Uber driver. This was all around midnight, 1 am. He then called me and we got it straightened out on a three way call with AAA. However, I can just imagine the stress he went through, dealing with this crazy situation (tow truck drivers aren’t normally called upon to assist the handicapped, the amount of time spent about how to transport me, etc) and then, when he calls AAA for the charge number, they say I don’t have an account! He must’ve thought we scammed him after he was so nice. But it did get straightened out and he remained professional and courteous throughout. I called MAL auto to have them charge my credit card to give him a tip!

Reviewed : 10/20/2025

Comment : Jose was in and out in 5 minutes for a vehicle lock out job, And was very professional

Reviewed : 10/12/2025

Comment : I called Mal's when my car got caught in rising tide water. I had unwittingly parked in the tide zone and found water up to the body when I returned three hours later. I slogged into the car and turned on the engine, but could not shift out of park. The water must have screwed things up. The tide was still coming in, so I feared for my car. But the person I spoke to at Mal's was able to talk me through how to manually unlock the gear. (Fortunately I had a nail clipper with me!) Mal's saved the day. Thank you!