Reviewed : 04/18/2025

Comment : Terrible Experience and Damaged Vehicle – Avoid Sun Auto

I brought my car to Sun Auto on Monday, March 31st because the A/C wasn’t blowing. After being charged $3,042 for a supposed fix, I picked up my car only to find the dashboard completely destroyed. I was told there might be “minimal damage,” but what I saw was far from minimal. This excessive damage was later revealed to be the result of incorrect wiring, which required them to dismantle the dash again.

On Tuesday, April 2nd, the car wouldn’t start at all. After jumping it, the A/C still wasn’t working. We brought it back in, and Nicolette, the representative we dealt with, insisted that everything was functioning properly according to their diagnostics. Despite our concerns—and without any explanation for why the car wouldn’t start—she dismissed our complaints and even threatened to refuse service, despite the fact we had already paid over $3,000.

We were heading out of town and asked that they keep the car to properly test it since we clearly weren’t confident in its reliability. After further delay, on April 15th, they finally admitted there was a leak in the part they had originally installed, which required more work and resulted in even further damage to the dashboard.

So now, weeks later, not only have we been without our car for an extended period, but we’re left with a vehicle that still feels unreliable and has visible interior damage because of poor workmanship, dismissive customer service, and lack of accountability.

I would strongly caution anyone against using Sun Auto, especially if you value your time, money, and the condition of your vehicle.

Reviewed : 04/13/2025

Comment : Love this location, close to home always fast for at least service and keeps you well informed

Reviewed : 04/11/2025

Comment : Excellent service. Great communication and explanation of work needed. Definitely recommend.

Reviewed : 04/09/2025

Comment : Decent prices and service, a good alternative to a dealership. Done fluids, and basic care here for years. No complaints.

Reviewed : 03/30/2025

Comment : Great customer service. Took me right in to change out my tires. Very reasonable prices and quality work. Thank you

Reviewed : 03/26/2025

Comment : Carolette (I'm unsure if I spelled correctly, but she's the Receptionist) is sweet and down to earth. Went in for an oil change to be surprised by a rat that had been nesting in my engine. They cleaned away all the fluff and nasty in my engine without charging me extra. They seem to care for their customers. I would highly recommend going here.Carolette (I'm unsure if I spelled correctly, but she's the Receptionist) is sweet and down to earth. Went in for an oil change to be surprised by a rat that had been nesting in my engine. They cleaned away all the fluff and nasty in my More

Reviewed : 03/25/2025

Comment : I went in thinking the worst so of course I was stressed out, money is tight these days. I know I came across with a little attitude and the gentleman that helped me was on another level with his customer service. Polite, respectful, and courteous, even though I don t believe I deserved it. I honestly can t speak highly enough about this place. They fixed the issue in a timely matter and had me on my way. I ll definitely be using their services again. Honest review. Thank you!I went in thinking the worst so of course I was stressed out, money is tight these days. I know I came across with a little attitude and the gentleman that helped me was on another level with his customer service. Polite, respectful, and More

Reviewed : 03/24/2025

Comment : It was m first time going to Sun Auto to have my car serviced. Main law has his cars serviced and he absolutely loved it! I was glad that I took my car there, the professionalism was spot on. The staff is great! I'm so thankful that I was lead by my daughter to take my car here. They did a great job! Thank you Sun Auto!!!!

Reviewed : 03/18/2025

Comment : As always excellent service and helpful staff with competitive prices. Highly recommend this place

Reviewed : 02/27/2025

Comment : Excellent service very friendly customer service